Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

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“It was easy though it was my first time doing insurance on line”

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(Car Insurance) - Posted 6 years ago

“Home Emergency cover is a rip off. Nothing happened and nobody contacted me. Phoned 3 times about my plumbing emergency and nothing happened. Pathetic service and a waste of money. Beware!”

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Posted 6 years ago

“Easy to deal with, and found to be helpful when needed. No claims experience so unable to comment on that aspect.”

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(Car Insurance) - Posted 6 years ago

“yes good to deal with easy and straightforward with clear information we are very happy with the end product.”

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(Car Insurance) - Posted 6 years ago

“Last payment of my policy bounced whilst I was away. I didn't realise, they didn't call me to chase the issue or even notify me. A couple weeks after the payment date they cancel my policy without any notice, I phoned them for a renewal quote unaware of the issue and they told me it was cancelled, nice. Way too old school won't even send me NCB by email either now.”

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Posted 6 years ago

“Hassle free, do what they say they will.”

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(Home Insurance) - Posted 6 years ago

“WE ARE HAPPY !”

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(Car Insurance) - Posted 6 years ago

“Car jamming seems to be the new way to rob your car! Should be covered by your insurance! Churchill say no as I have no way of proving contents of car! Even though I have crime number ,and police in my area state it's a real problem!! So in your hour of need !! Churchill is no help insurance pointless!!!”

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Posted 6 years ago

“Incorrect information text to me No speedy resolution to providing me with another car when mine was written off even though I have"like for like insurance"”

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(Car Insurance) - Posted 6 years ago

“They just want your money as soon as they take money from you they do not care about you ! “ SCAM “ Remember what ever they say to you all lie and mess nothing right ! One saying one things other saying other things ! Claim , customer care , renew , recovery , policy all you have to go through still full company don’t know what they are doing ! Full of useless people work with this company . They are just scam you to make money giveing you wrong advice and play game ! They make mistake and try to you to suffer actually with my exparice what I realise this is how they make money with scam , when you make complain they close the Complin with 100 pound Compensation with out resolving the issue close the Complint to make sure ombudsman or FCA can not see it ! True is you only can close the Complint when you resolved the issue full team , customer care , recocavery , claim , renew ,complaint , and others don’t know what they doing what should do ! Just lie and lie waste your time ! Also when is come to stright point they put the phone down . When you request manager or company director attention they don’t even exist !!! Befoyre you buy the insurance from them please read this and decide what you like to do .”

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Posted 6 years ago

“After the accident I did not even get the minimum price for my car which was in very good condition explaining that the car was not worth much despite the full service documentation and the second quote was made by colleague instead of an independent expert”

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Posted 6 years ago

“Although not an end insurer, Churchill are a reputable reseller of Insurance, who are a nationwide name and you can rely on to follow the standard of the insurance industry. Beware of the cheapest price on comparison engines. Look for freebies like legal expenses insurance. Avoid fly by night one man band insurance resellers flogging insurance from their back bedroom, invariably you will get ripped off or experience shoddy service. You have been warned.”

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(Car Insurance) - Posted 6 years ago

“they send letters and no emails or sms or even a telephone call to notify you”

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Posted 6 years ago

“Horrendous. My sister in law was the victim of an accident - the other car being on the wrong side of the road. 10 weeks later and they have not acted on behalf of the paying customer at all. The other side 'haven't determined who was at fault'. This is clear from the pictures. We drive on the left, if someone is on the right hand side of the road they are clearly blatantly at fault! But no. Churchill do not push for a result and do not communicate; Churchill condescend to any form of questioning or grievance of poor treatment; Churchill take your money and do nothing. A courtesy car given for 2 weeks only. No information offered. No help given. A family of 5 left without transport and loss of earnings as a result. Absolutely disgusting treatment. No care whatsoever for customers.”

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Posted 6 years ago

“In regards to aftercase and claim handling, this insurance company really dropped the ball. Everytime I called for an update I felt as though I was managing the claim myself. Actions were only taken when I prompted. This is one of the main reasons why I have since cancelled my insurance. I wouldn't go with this company even if they were the cheapest quote offered.”

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Posted 6 years ago

“I have been insured with Churchill for over 3 years, I also have a second car with insurance by them. My car blew up in May so had to take it off the road, contacted Churchill to tell them and they mentioned nothing about owing money. Purchased a new car this week and called in to add my car on the policy but was told I was in £97 arrears from the old car, explained not been told but they would not renew my insurance until I cleared it even though I explained I get paid on the 29th and would clear it. Due to needing the car I have gone with another insurance company and I need to produce my no claims, rang up Churchill to say I was going into a payment arrangement with Moorcroft for the arrears and could they send me a copy of my no claims, but they are refusing to do this until its cleared, so basically they are holding any proof of my no claims while I still have another car insured with them which is not in arrears. I will not be renewing my policy with this company ever again. They are rude and not helpful in the slightest.”

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Posted 6 years ago

“Easy site to navigate. Fast reply. Quick delivery of documents. Very competetive prices with add ons too.”

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Posted 6 years ago

“Waited 3 hours for assistance after being told I was covered only to be told by GreenFlag they can only tow car home customer services are complete tripe won’t be renewing next year”

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Posted 6 years ago

“Today Andy came to my rescue when I had a puncture in Largs He was with me in no time and I was back on theRoad in no time Lovely Guy very impressed with Churchill Recovery 5stars”

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Posted 6 years ago

“I had a no fault claim. I wasn't going to claim as my car was only worth £800. Thought we had better register the claim and after speaking to the claims depart we started the claim and ball rolling. literally the best service I have received from an insurance company. Claim processed quickly. courtesy car quickly dropped off. Couldn't fault the claims team. Less than a week we have had payment in full and we pick up another little run around tomorrow. What can I say oh yes.”

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Posted 6 years ago

Churchill is rated 3.7 based on 1,337 reviews