Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was really good when I purchased the policy.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“n/a”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Seems a well thought out site. Simple form. Good price for well recognised insurer. Cheaper policies are out there, but not with the trust given by this insurer.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“A1 Service 1st Class”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Excellent company & policies until the most recent one taken out. Please be careful. We had an overlap on a proof of no claims due to having a policy on another car which we were selling. Because the car didn't go back on the same day as the new policy started and the previous insurance company did not send the proof of no claims for 3 weeks Churchill firstly said they hadn't received proof even though we had email confirmation of this. Then after saying all was ok on 13th September we received a letter saying they were cancelling our policy. I rang again and have had to pay a further £6.72 due to the lapse. Pity I wasn't told this when insuring the car. Quick enough to take the money for the policy in full though. Really not impressed..”

Helpful Report

Posted 6 years ago

“Good compaany but not competitive on this occassion”

Helpful Report

(Home Insurance) - Posted 6 years ago

“ok so far”

Helpful Report

(Home Insurance) - Posted 6 years ago

“They are very helpful and courteous when you have a problem.”

Helpful Report

Posted 6 years ago

“After several calls & emails over last 2 wks still no answers on my concern after having insurance yrs ago with them & posting on data base had led to my son having to pay £200 extra as no email or letter arrived to send to his insurance company after putting me as named driver ! All sucks”

Helpful Report

Posted 6 years ago

“No hassle, didn't need a dictionary to understand policy.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Fine until you need to make a claim. We needed to make a household (home and contents) claim following an escape of water. The property was left untouched for nearly three months while everything went mouldy, and then the company fought every since penny of the claim claiming they weren't responsible for so much. Communication from them has been terrible- refusing to answer our questions, while bombarding us with questions of their own, and some of the third parties they use are downright rude. Fortunately- against their advice- we removed all our valuable and sentimental items the day of the claim. If we hadn't done so, everything we treasured would have been lost to their negligence. They have admitted they many mistakes were made on our claim, involving crazy amount of time and hassle for us in sorting this out, but haven't offered a penny in compensation for this.”

Helpful Report

Posted 6 years ago

“Had policy since November and still not received documents. My car was hit and Churchill are REFUSING to acknowledge the accident details and IGNORING ALL CORRESPONDENCES. Live chat is even useless. 1st person even tried to say I was not insured at all. (Fraud) ? Taking money and not opening policy. ? Solicitor and Ombudsman noe involved. Stay away from them.”

Helpful Report

Posted 6 years ago

“fairly slow in getting a courtesy car quick, in paying out when car was written off thought I would get a bacs payment as advertised but got a cheque instead not offered a replacement as advertised on tellivision other than that well treated............”

Helpful Report

(Car Insurance) - Posted 6 years ago

“On making a price comparison on line I found Churchill to be the most advantages particularly for a well known company. I do often travel to Europe for very short visits, Churchill advisors have always been knowledgeable, professional and ready to help providing the relevant information and documents in a timely manner.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They cancelled my policy out of no where because I hadn’t given proof of no claims discount, even though they could have easily got it off the database or asked my old insurer. I had no letters to warn me or tell me they were cancelling, I only noticed when I checked my bank account and had a refund off them. They could have got me 6 points and a fine for driving with no insurance but failed to tell me they had cancelled my policy. I asked why they didn’t phone or email as well to tell me and they said they only communicate through post. Sorry didn’t realise we still lived in the 50’s and that letters never get lost or even never get sent. Called up and they requoted me £1000 more than the original policy. The girl on the phone said it’s not that much more, which was out of order. I complained at 8am when they first opened to then get one call back at 11, which I just missed but couldn’t call back. Absolutely rubbish customer service and dangerous company to deal with when they cancel policy’s with no communication and then charge £1000 more to insure you. What a money making con. I will be reporting them to the financial ombudsman and watch dog. AVOID AT ALL COSTS !!!!!!!”

Helpful Report

Posted 6 years ago

“Terrible customer service, foreign call centres, very incompetent staff”

Helpful Report

Posted 6 years ago

“quiet disappointed, good looking policy but got charged an extra £91 because I had said I was married and I only have a live in partner (of 14years, we do count ourselves as married) it is some difference in price for having a named driver that is a wife or a partner. cheaper to get married. seemingly married people have less accidents, wonted be renewing next year out of principle though. good service from the staff but they said there hands were tided and wouldn't let me cancel.”

Helpful Report

Posted 6 years ago

“Excellent prices and great customer service”

Helpful Report

Posted 6 years ago

“No problems with this company so far.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“. ... ...”

Helpful Report

(Car Insurance) - Posted 6 years ago

Churchill is rated 3.7 based on 1,337 reviews