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Churchill Reviews

3.7 Rating 1,343 Reviews
69 %
of reviewers recommend Churchill
Company Reviews Questions Metrics
3.7
Based on 1,343 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
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Fed Up In Broadway
Verified Reviewer
“6 weeks on and no repaired car back - UK Assist in Warwick tell lies and i have had a full day and half day off at their bidding on 2 separate occasions to wait for car - which never turns up! Without a doubt Churchill is the WORST car insurance brand as they use inferior garages with no professional acumen, common sense or honesty. I now suspect they have damaged my Audi TT so will drive over in their rubbish down market hire car to investigate! :)”
Helpful Report
Posted 8 years ago
Ronald Green
Unverified Reviewer
“Had.New for Old and Accidental damage. Claimed for damaged Top Range ACER Laptop. Sent to their Tech agents. Total rite off . Had £200 Excess.but they offered me a replacement @ £ 234 at Currys & not same spec !! I refused it as Acer was full spec & 8 hour battery life. Got 2nd unit & promised it was better than acer. After running it & recharging. Found it only had 3 Hour battery Life. Checked spec & 3 Hours was correct. Bunch of Corrupt Lying Trash.”
Helpful Report
Posted 8 years ago
Katarina Nixon
Verified Reviewer
“I cancelled my policy in december and they have still be trying to charge me, despite having rung them to cancel policy. They cant find any confirmation of call, basically insinuated that i was a liar. Rude staff. Now have to find the insurance documents for a old place I owned so they will not charge me”
Helpful Report
Posted 8 years ago
Peter May
Verified Reviewer
“Been with them for over 12 years 1 week in to my dad's policy and they want to charge a cancellation fee won't be going back with them again”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“You can not make a change to your policy without a £25 admin fee, there is no online option where you don't have to pay this. Any change ends up being a minimum of £50.00. Documents come out in the post which is behind the times most other companies use an online portal so you have to wait longer to send your new NCD to your new insurance company. Stay clear is my advice.”
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Posted 8 years ago
Anonymous
Unverified Reviewer
“Stay clear ABSOLUTELY USELESS. Had a buscome in to my line when at the side of it put claim in, constantly ringing Churchill to find out what was going on as they never got back to me . Didn't even let me know they bent over and made me take partial blame!!!!”
Helpful Report
Posted 8 years ago
Anna
Unverified Reviewer
“Don't ever buy Churchill car insurance! I have just received all the paperwork for my new car insurance with them and noticed that by mistake I ticked the box that says I am a homeowner (I wish but that will probably not happen any time soon). I called Churchill to correct that detail and was told that I will now be charged £117 more, which is over 25% of what I have already paid! Such a discrimination for people that are not homeowners! It is despicable especially looking at the housing crisis these days! And I already get higher quotes for not being married! Outrageous!”
Helpful Report
Posted 8 years ago
Scott
Unverified Reviewer
“Worst insurance company ever. My problems started when I tried to cancel my policy renewel, I told them no but they took it upon themselves to renew anyway. Plus when I complained about the price they were able to knock £400 off the yearly price just like that. God knows how many people they rip off each year.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Disgusting company with nasty customer service .also veetec garage is nightmare”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“This the worst insurance company on the planet. The garage (vertec) that takes car for repairs for Churchill insurance is also a nightmare . In one word Churchill is really disgusting company and their customer service is disaster. I won't recommend Churchill to anyone. I feel my money was wasted and Churchill is rubbish”
Helpful Report
Posted 8 years ago
Allan
Unverified Reviewer
“Hi where to start had a leaking pipe which is coming from my water tank.The tank is in my neighbours loft call the Emergency line at Churchill's plumber arrives turns off said water supply to the tank explains it's a stop cock surprised when he has no parts but advise he will arrange for the work to be passed for repair the next day now going into the forth day and I have been passed from pillar to post with various excuses of its waiting on approval to the manager who has to approve my quote is in a meeting to the company who attended have not put a quote in not the greatest customer service I have came across now without hot water or heating I am advised to buy a heater or move in with family or get my own plumber what he point in emergency call out if that's not the case been lied too for four days and know very frustrated hope tomorrow to get a more positive response from a company I have used for nearly ten years for insurance”
Helpful Report
Posted 8 years ago
JDS
Verified Reviewer
“The lack of interest and knowledge was astounding. They had no idea of the details of the road i had my accident in, they referred tonit as a suburban street...funnily enough the UK government tisagrees as the speed limit is 60mph. Avoid this company at all gosts. My score of 1 star is only there as you are not able to give a mijus score.”
Helpful Report
Posted 8 years ago
John Shew
Verified Reviewer
“FIND AN ALTERNATIVE INSURER”
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Posted 8 years ago
Ton11
Unverified Reviewer
“Churchill home insurance for the U.K. - they are in my BLACK list from now on... never again!! Avoid them and shop around, exclude them from your search. You pay for home emergency- which doesn't exist in this company. Waiting 4 days for the plumber to come and repair leaking pipe in the ceiling. No water in the house but who cares, all what this stinking company wants it's your money ( money for nothing ) easy money of course but NO MORE and NOT FROM ME!! Disappointed and stressed!! AVOID, AVOID, AVOID!!”
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Posted 8 years ago
Anonymous
Unverified Reviewer
“Dont get a car insurance with them CUSTOMER SERVICE IS APPALING!!! I have worked in customer service for 10 year and they are reaaly bad.DO NOT INSURE YOUR CAR TRUST ME.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“So for misunderstanding a question and ticking a wrong box in the excitement of getting the car I'd always wanted, I had a shitty phone call from Churchill and an immediate void on my car insurance. Weren't interested in an explanation ( my additional driver info, not me). Very unfriendly and hostile and reduced me to tears on the phone! STAY AWAY FROM CHURCHILL”
Helpful Report
Posted 8 years ago
Mick Wormald
Verified Reviewer
“Shit service! Got in touch with Gemma and tried to explain there may be a problem with the bank card they would try to use- We have your payment all is ok. A week late a snotty letter arrives saying we cannot get the cash so go online again and guess who answers- Gemma....... I say do not renew it I have insurance cheaper- now I get a letter(taken 6 days to get here- saying you have not paid- I suggest that someone at Churchill has a word with Gemma and ask her WTF is happening- never use again”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“House and contents insurance cancelled after 4 years of automatic renewal. They claim I did not inform them of any structural movement ( which was down to poor installation of an RSJ and I have the documents to proove the case ) I have been reimbursed the premiums buy Churchil fail to repond to my emails.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“***WORTH READING*** After uploading my NCD certificate into the Churchill customer portal and been accepted I obtain my insurance certificate and all is well, or is it......... A few weeks after taking out my policy I receive a letter advising I owe money to Churchill for an overlap on my NCD against another vehicle. I question why I would pay this £42 charge when my NCD certificate was accepted and money taken from my account, for the new policy no response from Churchill. I then receive a second letter advising Churchill can no longer insure me past August 2017. Ok no issue I will go hunting for a better deal next year. Still they take payments from my account. A week passes by and then I receive a letter (back dated) advising me I am no longer insured on my vehicle and my policy is void. To put it into context I had been driving nearly a week completely oblivious I was uninsured because Churchill decided to cancel my insurance policy without any notification other than a letter advising my policy would end in August 2017. What started as a small discrepancy about a fee surrounding my NCD has now quickly escalated into a potential small claims for Churchill as I've taken it to a lawyer to deal with. Churchill kept all of the money I paid for my policy, have taken no responsibility for their admin faults, I've had to take out a brand new policy with another provider and to compound how bad Churchill are they then charged me an extra fee because somehow their issue is my fault and their customer services team have gone into hiding as no one their has the decency to do the right thing and call an ex customer to smooth it over and accept liability. An abysmal company with zero morals, no customer care and no responsibility to their customers or other road users. I would hate to think what would have happened if I had crashed Churchill.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Had a claim on the 29 3 2016 still going on now took 45mins to answer the phone that day had to phone twice a week since to find what was going on never bother with this company again joke lol”
Helpful Report
Posted 8 years ago
Churchill is rated 3.7 based on 1,343 reviews
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