Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, quick, competitive and efficient”

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(Car Insurance) - Posted 5 years ago

“very good service.”

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(Car Insurance) - Posted 5 years ago

“Excellent value for money and clear documentation”

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(Car Insurance) - Posted 5 years ago

“No problems at all with this provider.”

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(Home Insurance) - Posted 5 years ago

“Everything was great for the year I had home insurance and I never had to make a claim. The renewal however was a different situation. After doing a online comparison I wanted to see what could be done to match up the comparison and renewal. After asking just one question the 'helpful' operator stopped answering my questions, or indeed even speaking. They didn't place me on hold, (where I may have given them the benefit of the doubt) they just sat back and left me listening to the other operators in the background answering their own calls and questions. 20 minutes later I said 'excuse me' and I got a reply straight away asking if everything was ok. Funnily enough it was and I asked for any automatic renewal to be stopped with immediate affect. He did manage to do that. Before anyone wonders why I held on waiting with no conversation, I was online taking out insurance with another company.”

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Posted 5 years ago

“So far so good. Even get news letters.”

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(Car Insurance) - Posted 5 years ago

“So far very good and cheap saved me £12.00 per month.hope it doesn't go up this year or I'll be looking else where.”

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(Home Insurance) - Posted 5 years ago

“Excellent service”

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(Car Insurance) - Posted 5 years ago

“Spoke to me in a good manner, about taking their insurance out with them. A lot cheaper aswell.”

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Posted 5 years ago

“Not great with discounts”

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(Car Insurance) - Posted 5 years ago

“Service was quick easy and friendly! What else would one need!”

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(Home Insurance) - Posted 5 years ago

“Worst insurance company ever!! Quick to take your m9ney but no customer service or after care when you are involved in a accident. The advisers lie!!! Don't do it avoid company at all cost.”

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Posted 5 years ago

“A very bad company to have do not have insurance with this company meaks you life he'll”

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Posted 5 years ago

“Very good and easy to deal with. No problems!”

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(Car Insurance) - Posted 5 years ago

“had good experience with Churchill and able to get my documents in paper through the post which is important to me”

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(Car Insurance) - Posted 5 years ago

“Biffa refuse lorry hit my car on 8/1/19 and immediately admitted liability. I asked if I could choose a Kia approved repair centre but was told by Churchill call handler that I had to use one of their approved repairers DLG Auto Services who I've now been told is owned by them. To be fair that kicked in straight away. However I sought advice from Kia who told me that legally I could request to have my car repaired by a Kia specialist. So stopped the pick up from Churchill's option and told them the name of the body repair specialists where I wanted my car to go. Now they seem to be dragging their heels on the referral which I've been told could take another week on the basis they are dealing with a back log which isn't really my problem, I've paid my insurance premium and expect to be dealt with equally regardless of who does the repairs ! Also had to justify the need for a courtesy car despite paying a premium for this and my insurance documents stating a courtesy car is guaranteed. This did though arrive the next day so I'm happy with that aspect. Written confirmation from the 3rd party's insurers wasn't enough for Churchill to waive my excess for a non-fault accident and required a verbal conversation with the insurer which wouldn't have happened had I not pushed Churchill to make the call. On the face of it Churchill offer a two-tier service based on whether you use their own repair centres or a repairer of your own choosing.”

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Posted 5 years ago

“Totally amazing service so helpful and caring”

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(Car Insurance) - Posted 6 years ago

“You don't know how a insurance company preforms until you have a accident. The problem I had is I live in Northernireland and my insurance cover was only third party when I was in the Irish Republic I only live 35 miles from the border. I play some golf there not often.”

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(Car Insurance) - Posted 6 years ago

“very simple to work w[th”

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(Car Insurance) - Posted 6 years ago

“I wish I could even put a minus, I would absolute thiefs I insure my car with them just to tell me after 12 months of paying insurance that my insurance was cancelled. absolutely awful never again”

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Posted 6 years ago

Churchill is rated 3.7 based on 1,337 reviews