“poor service, sent me email saying renewal automatically done, rang to confirm, reassured me, end up in troubles as insurance was not renewal
poor staff not able to solve problems”
“When trying to swap a piece of clothing I had purchased for my daughter because the size was labeled wrong, I was made to feel worthless by staff, the exchange was refused, and I was told to try selling the clothing on Kijiji. I can’t believe the lack of professionalism, or that your staff treats clients like this. We will never shop in your stores again.”
“This agency filed and sent in my details ( all incorrect) before I had authorised it. They said I would be charged IF an acknowledgement was received. An acknowledgement is automatic. I did not pay as I realised it was a scam. They took me to court but didn't turn up. Case written off. Do not be taken in by this 'company'”
“Gave Clements my business for 2 years, When I asked for a cert of no claims it was not forthcoming. The period with Clements provides a bridge to all my previous years of no claims, all of which will be obsolete without cert from Clements. Been asking for a week now with no success. The broker that provided cover for the years before Clements provided the cert within 2 hours of request.
DON'T USE CLEMENTS UNLESS YOU WANT TO LOSE YOUR NO-CLAIMS BONUS!”
“I have been asking for a quote to renew my existing car insurance since the 26th June 2016. 10 emails later and excuse after excuse I am still waiting. I have been with Clements for 14 years and never had service like this.”
“good company,no problems with them,quick and nice
bad thinks is, if it's after 5pm and week end nobody answer to the phone or mail...but the rest is very good!”
“I bought the insurance last April. As I indicated, the communications was easy. No surprises and additional overturns once I bought it. Did not make any claims. Hope to never be able to write about this part of a driver experience.”
“I can confirm my experience with them is similar to the other guys. Especially the renewal process got worse and worse each year, this year they charged me without authorisation before the renewal on a quote I was still assessing! now I requested for a full refund and hope they will send it to me. The customer service experience is poor and their processes are totally wrong. When you ask for more info you don't get it.”
“I am not a permanent resident in the UK, on international assignment relocated by big, reputable international company. Bought their insurance for a car about a year ago and it went really fine. Nothing to complain about. However, when I tried to renew it this year it appeared to be a disaster despite the fact that I have had zero claims and never even contacted them for a year. Firstly, the quote they provided over phone was not in line with final bill and they charged more than 10% extra w/o explaining why. Secondly, they created a mess providing misleading instructions for required documents, despite me being existing customer already. Thirdly, after already issuing insurance they are trying to cancel it inventing strange reason not routed in reality. They demand me sending them DVLA website check data requiring permanent insurance number to complete it. I could not perform it simply because I am not a permament resident and do only have temporary one which is perfectly fine. I have checked the issue with my company and KPMG consultants. Both said these guys do not know the laws and reason is just wrong. Net, net, second time they are expensive, unfriendly and simply unprofessional.”
“I was referred to Clements by my friends. I didn't hold UK license when I bought the car and at that time I was told to go with Clements as they are good with expats. Slightly expensive but good service.”
