“I am not a permanent resident in the UK, on international assignment relocated by big, reputable international company. Bought their insurance for a car about a year ago and it went really fine. Nothing to complain about. However, when I tried to renew it this year it appeared to be a disaster despite the fact that I have had zero claims and never even contacted them for a year. Firstly, the quote they provided over phone was not in line with final bill and they charged more than 10% extra w/o explaining why. Secondly, they created a mess providing misleading instructions for required documents, despite me being existing customer already. Thirdly, after already issuing insurance they are trying to cancel it inventing strange reason not routed in reality. They demand me sending them DVLA website check data requiring permanent insurance number to complete it. I could not perform it simply because I am not a permament resident and do only have temporary one which is perfectly fine. I have checked the issue with my company and KPMG consultants. Both said these guys do not know the laws and reason is just wrong. Net, net, second time they are expensive, unfriendly and simply unprofessional.”
