Collingwood Reviews

Name: Collingwood
Address: Collingwood House Earl Grey Way, North Shields
Rating: 2.01

2.0 Rating 132 Reviews

23 %

of reviewers recommend Collingwood

Company Reviews

Questions

Metrics

2.0

Based on 132 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Email:

marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

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Collingwood 1 star review on 25th March 2024

Anonymous

Collingwood 1 star review on 8th January 2024

Anonymous

Anonymous // 01/01/2019

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“One of the best insurance companies I have been through, customer service and responses are always on time everything you need is on the portal being a young driver I am on the young driver scheme would recommend and looking forward to staying with them for a few more years and hope for a good renewel quote!”

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Posted 6 years ago

“Just received a letter saying my insurance is being canceled through no actual fault of my own. Emails went into my spam box. So now I am 1000 that I haven't got down if they do cancel my policy.”

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Posted 6 years ago

Good Morning, Could you please contact us ASAP as we would not have cancelled your insurance without trying to contact you on the email address(es) and phone number(s) held on your account. As I'm not sure which product you are referring to please visit www.collingwood.co.uk/contact-us

Posted 6 years ago

“ZERO STARS, My Grandaughter insured with this co for 1,700 on passing her test, 3 months ago, my Grandson passed his test 3 days ago and was quoted 4,120, they both live in the same area, same cars, how can they justify a difference of 22,420 pounds. What a rip off.”

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Posted 6 years ago

Morning Gill, I'd like to thank you for getting a quote to stay with us it's just unfortunate that on this occasion we were unable to give you a competitive quote. There are many variables in insurance underwriting and it is very likely the underwriting criteria changed within the 3 months. Unfortunately, as a broker, this is beyond our control. Hopefully, you managed to get a similar price elsewhere.

Posted 6 years ago

“Good until you have a claim. They will not accept indemnity and make excuses that you've not reported on time. Record all calls and make a note of names. AVOID at all costs”

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Posted 6 years ago

Thanks for your review. I'm afraid we are unable to identify you from the details within the review. Please feel free to call us on 0345 370 0008 (local rate) or email claims@collingwood.co.uk. A member of our claims would be happy to discuss any issues you may have had.

Posted 6 years ago

“the worst insurance company ever. they take your money and never assist you and then lie to you and their attitude over the phone is the worst.”

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Posted 6 years ago

Good afternoon, we'd like to look into the communications you've had with us. Could you please email marketing@collingwood.co.uk with information to allow us to identify your records? Many thanks Collingwood

Posted 6 years ago

“It's was rubbish as hell they cancelled my policy for no reason of mine only because I never sent my logbook and they basically robbed me as they only refunded me back £10,99”

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Posted 7 years ago

Hi Elijah, We do state that these documents may be required, however without specific details, we are unable to comment further as to your specific review. Generally speaking, we would have sent multiple reminder emails and tried to contact you to get the documents before cancellation. You are more than welcome to contact us to get a more detailed explanation. Thanks Collingwood

Posted 6 years ago

“Used this company for my learners insurance, had no issues! Recommend using them! Once I passed my test I insured my car with wise drive, worst decision ever!! Rang Collins's wood after being messed about with wise drive, there customer service skills are excellent and couldn't be anymore helpful! The women on the phone was an overall lovely person, after congratulating me with passing! 100% recommend this company!!!”

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Posted 7 years ago

“Very helpful”

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