Computerquote Insurance Reviews

Name: Computerquote Insurance
Rating: 3.57

3.6 Rating 93 Reviews

62 %

of reviewers recommend Computerquote Insurance

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3.6

Based on 93 reviews

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023 9224 7870

Email:

info@computerquoteinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put in a claim for pet insurance. Have now had 4 emails asking for 'vet details' which have been returned in full each time. Called and waited approx. 20 mins for an answer after 2nd email - eventually filled in 'call back' which never happened! Called and waited approx. 30 mins after 3rd email and eventually spoke to somebody who said they'd sort it all out. A week later - another email asking for same information. Unfortunately you only see how good an insurance company is when you make a claim. SHOP ELSEWHERE!!”

Helpful Report

Posted 8 years ago

Dear Mr Barnes I would like to apologise for the poor customer service you received on this claim. I have investigated your comments and regrettably we have requested information from you when we already have it on our system. We are experiencing a high number of calls at present which is why the hold times are longer your call back request was missed. Please be assured that we are working very hard to address these issues, recruiting new staff and training being our priority. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Still awaiting a claim for over 12 weeks with more and more hurdles to cross every other week”

Helpful Report

Posted 8 years ago

Dear Mrs Cockett I am sorry that you are unhappy with the progress of your claim. In order to progress claims we do require a signed claim forms, details of previous vets and the start date of the condition. Once we have the necessary details I can assure you of a prompt response. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Straightforward and simple details allowed me to compare like for like”

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Posted 8 years ago

“You refused to help with a claim saying the claim was put in to early when it wasn't, will not be using you again when it is up for renewal”

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Posted 8 years ago

Dear Mrs Mcmillan, I'm sorry that you are unhappy with our decision with regards to allowing your claim. However, we do publish clear guidelines as to when a claim is allowable (for example in our policy wordings) and we have written to you to explain our decision. We are happy to review the claim but must have further information from the vet. If you would like to us to review the claim please forward the additional information we have requested. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“By mistake I took out accident only insurance which doesn't cover much at all. My dog tink had a operation to remove a Tumour . Which turned out to be malignant. She now has terminal cancer. My mistake not looking properly at the policy.”

Helpful Report

Posted 8 years ago

Dear Mrs Hawes, I'm very sorry to hear about your pet's illness. In order to avoid customers choosing the wrong policy for their needs we give clear information about the levels of cover offered by each product, both on online and in your policy documents. Aside from your own choice of policy, can you suggest how we could have improved your experience with Computerquote Pet Insurance? Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“My dog was treated by my vet. and vets don't come cheap but my claim for the expense was met with no problems promptly and I am very pleased with the caring attitude of the staff who dealt with my claim”

Helpful Report

Posted 8 years ago

Dear Mr Gross Thank you for your feedback, we are glad that your experience of the claims process was as painless as it should be, and that you found our staff helpful and caring. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Took ages to process claim and had to chase constantly for a response”

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Posted 8 years ago

Dear Customer, we are very sorry about the delays you experienced with this claim. Your claim was added to our system on 8/7/16 and was caught in the delays we are experiencing with our Assessment Team. It was escalated on 8/8/16 and it was assessed the next day. We are recruiting Assessors to address this issue and reduce waiting times. Please be assured that we are working hard to improve our claims service. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Find a way to not cover even though the vet said it was clearly something which should have been.”

Helpful Report

Posted 8 years ago

Dear Mrs Hadaway, I'm sorry that you are not happy with the decision made with regards to your claim. However, we have fully investigated the circumstances and written to you with our reasons for not allowing the claim. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Sadly I am still waiting for an answer back to my query of 2 weeks ago”

Helpful Report

Posted 8 years ago

Dear Mr Roberts, I'm very sorry that you have not received an acceptable level of service from us with regards to your claim. I will investigate this issue and post a follow up response as soon as I have an update. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

Dear Mr Roberts I'm very sorry that you have not received an acceptable level of service from us with regards to your claim. However, we have now investigated the situation in detail, resolved the issue and responded to you in writing. I hope you are now satisfied with the outcome. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Very helpful when my previous dog died and the Insurance changed to my new dog. Very symphathic”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your feedback, which I have passed on to our team. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“although I have not had to make a claim the level of cover is good and the insurance was easy to arrange”

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Posted 8 years ago

“it doesn't matter”

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Posted 8 years ago

Dear Miss Saban, can you suggest how we could have improved your experience with Computerquote Pet Insurance? Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

Dear Miss Saban We have written to you by email for further information on any issues you may have with out service - this matters to us, so please reply so that we can help you. Many thanks Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

“Good quote. Offered what I wanted at a good price”

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Posted 8 years ago

“Really impressed with computerquote. I took out a pet insurance policy at the beginning of the year and it was really straightforward, great cover at a brilliant price. Unfortunately, I have had to make a claim on the policy but the process was so straightforward, really impressed. The customer service is amazing, so friendly and helpful and I would recommend this company to everyone! Five Stars!”

Helpful Report

Posted 8 years ago

Dear Mrs Russell Many thanks for taking the time to review our service, I'm glad that you had a positive experience. Our policies and service are put to the test when the customer has to make a claim, and we aim to make the process is as simple and stress-free as possible. Kind regards Jonathan Walker Computerquote Insurance

Posted 8 years ago

“I haven't made a claim yet and I haven 't received a contract from them although the money is being deducted from my account. The amount charged per month is very reasonable. I feel a bit uneasy as I don't seem to have any information. Can you allay my fears by sorting this out for me?”

Helpful Report

Posted 8 years ago

Dear Mrs Schwartz Thank you for your review and enquiry. I can confirm that you are on cover, so I hope this puts your mind at rest. However, it seems that you did not receive your policy documents, which would initially have been sent by email at the inception of your policy. I will make sure that your policy documents are re-sent to you. Kind regards Jonathan Walker Computerquote Insurance

Posted 8 years ago

“simple to set up”

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Posted 8 years ago

“Good cover good price”

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Posted 8 years ago

“Tried to make 2 legitimate claims. Both blocked.”

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Posted 8 years ago

Dear Madam With regards to your claims I am not able to discuss specific details here in order to maintain confidentiality. However we understand that you are unhappy with the outcome but we have given our full reasons in writing as to why the decisions were made. Kind regards Jonathan Walker Computerquote Insurance

Posted 8 years ago

“Very 'user' friendly easy to understand”

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Posted 8 years ago

“Very gut inchurance price,very cheap”

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Posted 8 years ago

Computerquote Insurance is rated 3.6 based on 93 reviews