Devitt Reviews

Name: Devitt
Rating: 3.58

3.6 Rating 303 Reviews

65 %

of reviewers recommend Devitt

Company Reviews

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3.6

Based on 303 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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0345 872 3614

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“take your money for the year and then threaten to cancel your policy all because they want pic of the bike which i said i would give them once the bike was done to my standers”

Helpful Report

Posted 4 years ago

“Absolute joke how much they charge you when they cancelled your policy. Took £200 from me which was all the money I had to feed my new born baby and disabled child. Do not recomend would ever use again”

Helpful Report

Posted 4 years ago

“£75 to cancel a policy 3 weeks old! Pays to read the terms and conditions. The Policy document states £25 for the Insurance Company. BUT the T+C state there is an additional £50 for the broker 'Devitt!' First and last time I use them..... With regard to your reply 'As we are a broker there is a cost to acquiring and setting up polices which is why we have to charge a cancellation fee and these are industry standard....' Sorry but £75 IS NOT industry standard!”

Helpful Report

Posted 4 years ago

“I had my car insurance with them for 3 years I was paying around £450 a year then they failed contact me at my address and sent mail to the wrong address that I believe it has been sent to regarding 3 accidents the first one was my first 1 was apparently hitting a parked vehicle I cause so much damage apparently the car with the right off second one was woman undertook me and hit me when try to emerge into my Lane I told them situation but my insurance company Aviva did not listen to what I told them give it was my insurance broker I sent them the evidence and Witnesses statements to what has happened and fail to pass it on to my insurance company as I was unsure who to send it to as i was with devitt insurance, caravan Club, Arriva. yes I know I didn't know you could have so many companies in your policy and the third was so jack ass hit the back of my car when as was waiting to pull out on the the road from a junction i said just leave it just a broken bumper i will get a new one the next day by the time i hot home i had 5 phone calls from his .............. asking what my car is like wanting pics etc at 11pm he admitted all falts to his company as they said to me over the phone so i called aviva i said how is this going to affect my policy they said it will not as he was at falt and has accepted all responsibilities from the accident so no thanks to this my renewal price is just over £2200 a year and i did not even make make a claim for that thanks aviva, devitt insurance caravan club insurance for penalising honest people”

Helpful Report

Posted 4 years ago

“Anyone insuring with this Company needs their brain checking. Sold my bike & like a compliant sucker, told Devitt. They are trying to charge me £55 just to cancel when the policy was only double that. If you are thinking of using Devitt - DON'T! They are a bunch of cowboys!!”

Helpful Report

Posted 5 years ago

“Can't log in to my account”

Helpful Report

Posted 5 years ago

“Be aware that Devitt as a broker can and will charge "industry standard" cancellation fees. In my case the Ombudsman has advised that it is acceptable for them to charge £50 to cancel a £73 policy into which I had already paid £53. The total charge currently being demanded is £79 ...more than the cost of the original policy. Legally they can do this it seems, so perhaps it would be wiser to go direct to your insurer of choice and cut out the middle man”

Helpful Report

Posted 5 years ago

“Watch out for the small print!!! I cancelled a policy that was 3 months old that I had paid up front for. I sold the bike and cancelled the policy (will you would as its the law). And they charged me an extra £25 to cancel the policy. No refund of the 9 months left just an extra £25 to pay. Do not go anywhere near this company.”

Helpful Report

Posted 5 years ago

“Absolutely appalling service! They have never removed an incident in my file that I was never involved, they never paid a penny and apparently is taking them ages to remove! Which cause that I have to pay 10 times more for a new policy with a new insurance!! I have been talking with everyone in the company for hours and we do not get anywhere. Incredible useless customer service, underwriter and whoever was involve in my case!”

Helpful Report

Posted 5 years ago

“absolutely the worst....my son had his bike insurance with this sad excuse of a company had his bike stolen so cancelled his insurance they then enter my account illegally and stole £269.50 from my account (am not the policy holder..dont deal with them...”

Helpful Report

Posted 5 years ago

“This will blow your head off - I’m an existing customer with devitt for several years & have had a good claim free history & I’m a sad 58 yrs old! My renewal came up & suprise suprise I get a letter saying they can’t get me cover so basically get lost! Following me wasting much time devitt basically confirm they were wrong & they quote me a whopping £700 when my last yrs of history has been £365-430, are they serious! apparently yes. So again I get on the web & see a nice quote from BMW motoraad for £379, lovelee jublee, then I see the contact number is devitt!! So I ring em & ask why I can secure a quote £320 less then they can & they are a broker & by the way my cheaper quote is through them from another comparison site. The lovely lady said apparently they can’t cross sell or something that I didn’t understand. Anyway I’ve paid em & it’s sorted, how weird is that??!! Still don’t get it, but £320 in my bin is more then welcome. Oh Devitt sort yourself out & do your job, simples...........”

Helpful Report

Posted 6 years ago

“They don't tell you about extra fees for changing things midterm. £30.00 a time !”

Helpful Report

Posted 6 years ago

“I was with A Quote insurance who were really good however they advised that all their customers were moving over to Devitt. I got a letter from Devitt advising of this and that nothing had changed however after calling them for something else I found out my excess had gone from £200 with A Quote to £700 with Devitt! There was no reason or explanation for this very sneaky and underhand alteration and it was not very open and honest! Luckily I found out before I need to make a claim so I am I the process of changing insurers. Also just prior to this I went on line for some quotes, Devitt were charging me £700+ for an insurance policy where others were charging £200! I queried this and why they were charging me £700+ when others were charging £200 for the same benefits etc (in fact a lot less excess) and they couldn't give me an answer other than to say they could do a better deal and reduce it from £700+ to £500. This is still more than double the other insurance quotes and lets be frank if they could do it for £500 in the first place why were they quoting me £700+ as a supposedly valuable existing customer!”

Helpful Report

Posted 6 years ago

“Everything went fine when I signed up for a motorcycle insurance. I signed up via a comparison website and one of the questions was if I had any NCD for any motor vehicle, I did, on a car. So I signed up for a cost of £184.81 (not the cheapest btw, but I thought they would be good because of the rating). They contacted (Donna and Jemma) me stating that my NCD was for a car and not for a motorcycle, I sent a screenshot of the form print stating motor vehicle. They didn't care as according to them the question is correctly formulated, and wanted an additional £132.29. I consider this highly excessive considering a subsequent search for insurance with 0 NCD resulted in only an excess of £41.95 with the same insurer (Not to mention that they're still not the cheapest). They then unilaterally cancelled my insurance.”

Helpful Report

Posted 6 years ago

“i have tried to get in touch on a few occasions to add bike to policy put on hold for up to 30 minutes twice they must not want business”

Helpful Report

Posted 7 years ago

“just been on hold for three and a half hours, after I'd found they had auto renewed a policy without asking me. for a vehicle long gone. I'd call it theft. upshot after cancellation fee no refund. with a bargepole do not touch”

Helpful Report

Posted 7 years ago

“I have been on the phone trying to change bikes for over an hour and I am still on hold this discussing how long I have been trying for I have bought the bike but can't ride home because not insured”

Helpful Report

Posted 7 years ago

“Insurance was moved automatically by the broker. My husband didn't check the renewal quote. It was only after the payments started that I noticed the massive payment taken. The policy price had quadrupled. When we called to cancel, we couldn't get through. Hung up after 45mins on hold. The next call we requested a call back which took 2 & half hours. We were charged £113.83 to cancel. This isn't owed policy as we paid in advance. It was just cancellation costs! The explanation was unintelligible & the email to explain the charge said nothing about the charge, just proof of no claims. We will never use them again.”

Helpful Report

Posted 7 years ago

“They didnt respond to my NCB emailed to them and cancelled my policy. Spent hours and hours on the call but couldn't speak to anyone. Already dreading the phone charges for all these calls. Absolute rubbish service. AVOID these pricks!!!”

Helpful Report

Posted 7 years ago

“Absolute crooks”

Helpful Report

Posted 7 years ago

Devitt is rated 3.6 based on 303 reviews