Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,971 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,971 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't particularly looking forward to receiving a premium quote for the forthcoming year since in previous years (with different companies) there has always been an increase. This year however, I was delighted to receive a considerable decrease in premium.”

Helpful Report

Posted 12 hours ago

“Really easy and quick”

Helpful Report

Posted 16 hours ago

“I've been with Dial Direct for about 3 years now and found them to be very good all-round, including reminders about my insurance coming up.”

Helpful Report

Posted 1 day ago

“Cancelled car insurance after 4 months, was promised a portion of the amount paid as a refund. 2 weeks later the refund has not arrived. Ant to add insult I received an email claiming to be from DialDirect, telling me that I owe them £20, and if it wasn't paid immediately it was being sent to a debt collection agency. Useless”

Helpful Report

Posted 1 day ago

“great company so simple to get my car insurance - would love to have my old army truck insured by the same way”

Helpful Report

Posted 2 days ago

“Great price for my car insurance, hopefully next year will be just has GOOD”

Helpful Report

Posted 2 days ago

“Great company Real value for money Easy to get advice Very satisfied”

Helpful Report

Posted 3 days ago

“Very professional service”

Helpful Report

Posted 4 days ago

“Great company very easy to renew my policy all done on line in a few minutes”

Helpful Report

Posted 4 days ago

“Great renewal price, simple to do.”

Helpful Report

Posted 5 days ago

“Renewing the policy with DD was easy enough, phone people fine. The 'crunch' will come if and when it comes to paying out - as I've discovered with insurers in the past.”

Helpful Report

Posted 6 days ago

“Very efficeint good service thanks :)”

Helpful Report

Posted 6 days ago

“Good price. Clear and legible rules. Reminders about the expiring policy and the possibility of renewal or cancellation come early enough.”

Helpful Report

Posted 1 week ago

“easy renewal process without a big increase in cost.”

Helpful Report

Posted 1 week ago

“Easy to renew without being ripped off great policy with added benefits”

Helpful Report

Posted 1 week ago

“Overall the treatment I received from DD was very good. Ultimately I was treated with compassion and understanding. I had one seriously bad experience, when I made contact with the helpline. Obviously I was dealing with an out of office hours contractor. I made my point some time ago, with a bona fide DD lady. She was brilliant and recorded my concerns. Hence only 4 stars on this occasion.”

Helpful Report

Posted 1 week ago

“As always super easy to renew and all works well for me”

Helpful Report

Posted 1 week ago

“After changing my 2.5lt Lexus for a small 1lt Fiat Panda for which I do less than 2000 miles a year, my premium all of a sudden rises by £100 a year. I only need a car to go to the hospital and supermarket, otherwise I wouldn't have a car at all. For this privilege I have to wait in a automated telephone queue for what seemed like hours, but was actually only 1.5 hours, Your personnel were helpful, however, it was just waiting that drives you insane.”

Helpful Report

Posted 1 week ago

“Customer service is excellent. As is the price for 2nd year.Can not be matched by other companies.”

Helpful Report

Posted 1 week ago

“My premium dropped in price this year and no other company could match it”

Helpful Report

Posted 1 week ago

Dial Direct is rated 4.3 based on 2,971 reviews