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Dial Direct Reviews

4.3 Rating 2,974 Reviews
83 %
of reviewers recommend Dial Direct
4.3
Based on 2,974 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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phoned to get a quote for a second car i have a van insured with you but my van as got engine trouble so i took it off the road so i needed to insure a little run about but the agent i was talking to did not help or give me a quote just the opposite and cut me off with no reply very surprised at the poor service.
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Posted 5 months ago
The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌
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Posted 5 months ago
The lady I was talking to was outstanding and very professional. We managed to get the renewal lower. I’m very impressed with the process and that’s why I’ve stayed with Dial Direct.
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Posted 5 months ago
Easy to use but did ask for my documents via hard copy never got them apart from that good service
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Posted 5 months ago
Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷
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Posted 5 months ago
Easy and hassle free
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Posted 5 months ago
Renewal was quick and easy and the cost was excellent.
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Posted 5 months ago
Good 👍
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Posted 5 months ago
Very competitive price.
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Posted 5 months ago
Easy to sort my renewal out at a competitive price! Thanks again Dial Direct!
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Posted 5 months ago
Thanks. I’m happy
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Posted 5 months ago
Very good insurance company 👌 👏 👍
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Posted 5 months ago
The premium was the best I could find. Access to my insurance details is easy.
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Posted 5 months ago
Been with Dial Direct for 10 years always found the few times I’ve phoned have been very informative, friendly & helpful. For a pensioner 70 plus l was very pleased with my quote and sincerely hope to continue with Dial Direct in the future , thank you. Mel Elkington
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Posted 5 months ago
excellent price, but it is slipping and starting to get close to other quotes. good process to get renewed
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Posted 5 months ago
Renewed again as the price was excellent and fair
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Posted 5 months ago
Been with Dail Direct for a while and this year the premium went down for the same service as of last year The guy i spoke with was very knowledgeable and very helpful recommended A+++
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Posted 5 months ago
My premium actually DROPPED in price this year with no change in the cover. The agent I spoke to was fully informed and so polite and really helpful. All in all a very good experience.
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Posted 5 months ago
I have used Dial Direct for quite a few years now and must say how impressed I am with the service given. It's been so easy to renew each year and the price has been very good. I am also very happy with the customer service, overall a great company who I highly recommend.
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Posted 5 months ago
Simply great service, very simple to deal with and give top prices
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Posted 5 months ago
Dial Direct is rated 4.3 based on 2,974 reviews