Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,784 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to sort out insurance and at a good price”

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Posted 4 months ago

“Very professional friendly and brilliant price on my car insurance.”

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Posted 4 months ago

“Have been with them a long time. Always a fair renewal price.”

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Posted 4 months ago

“Too expensive”

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Posted 4 months ago

“Good service and fair price.”

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Posted 4 months ago

“Customer service is really bad you get fobbed off I will never use this company again.”

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Posted 4 months ago

“I would thoroughly recommend Dial Direct insurance. They have treated me in a fair and open manner. Yes the premium has increased but under the current financial conditions by a reasonable amount. Their staff have at all times been prompt and polite and explained changes in a clear way. In short just the way a customer should be treated. Thank you and well done.”

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Posted 4 months ago

“So easy to follow ,the information and advice is clear and professional the pricing is good,very happy with the service provided and will be a returning customer”

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Posted 4 months ago

“Excellent service and very helpful”

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Posted 4 months ago

“Efficient service and easy to navigate web site.”

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Posted 4 months ago

“Great service, Very easy to deal with , stunned by the premium increase this year though despite as mother year of no claims and the same car/ address.”

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Posted 4 months ago

“Well it didn't really. It was still the cheapest I could find, but the price had still risen over 30%. Considering I only drive 400 miles per year average, I consider that a lot. However, it does have breakdown cover with it, so that gives peace of mind. Judging by some of the prices quoted on price comparison sites it would almost seem reasonable.”

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Posted 4 months ago

“Dial Direct customer enquiries were terrific they found the best car insurance for me as near as possible to the price I could afford”

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Posted 4 months ago

“Very competitive and professional company who made renewal quick and easy.”

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Posted 4 months ago

“I am very happy with Dial Direct. My insurance for this year has only gone up a few pence from last year which is very good as I was expecting it to go very high.”

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Posted 4 months ago

“Have been with Dial Direct for a few years and have been very happy with service and premium. This year the premium has doubled which is very disappointing.”

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Posted 4 months ago

“price and customer service”

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Posted 4 months ago

“. Great policy price but overseas customer service an absolute joke.”

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Posted 4 months ago

“Are good to deal with but a very big price hike this year.”

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Posted 4 months ago

“At a time when folk are complaining about insurance going up, mine actually went down a little & it was much lower than the company’s main competitors too. Very happy 😊”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 2,784 reviews