Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,975 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,975 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed and have stayed with Dial Direct for another year”

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Posted 5 months ago

“phoned to get a quote for a second car i have a van insured with you but my van as got engine trouble so i took it off the road so i needed to insure a little run about but the agent i was talking to did not help or give me a quote just the opposite and cut me off with no reply very surprised at the poor service.”

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Posted 5 months ago

“The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌”

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Posted 5 months ago

“The lady I was talking to was outstanding and very professional. We managed to get the renewal lower. I’m very impressed with the process and that’s why I’ve stayed with Dial Direct.”

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Posted 5 months ago

“Easy to use but did ask for my documents via hard copy never got them apart from that good service”

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Posted 5 months ago

“Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷”

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Posted 5 months ago

“Easy and hassle free”

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Posted 5 months ago

“Renewal was quick and easy and the cost was excellent.”

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Posted 5 months ago

“Good 👍”

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Posted 5 months ago

“Very competitive price.”

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Posted 5 months ago

“Easy to sort my renewal out at a competitive price! Thanks again Dial Direct!”

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Posted 5 months ago

“Thanks. I’m happy”

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Posted 5 months ago

“Very good insurance company 👌 👏 👍”

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Posted 5 months ago

“The premium was the best I could find. Access to my insurance details is easy.”

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Posted 5 months ago

“Been with Dial Direct for 10 years always found the few times I’ve phoned have been very informative, friendly & helpful. For a pensioner 70 plus l was very pleased with my quote and sincerely hope to continue with Dial Direct in the future , thank you. Mel Elkington”

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Posted 5 months ago

“excellent price, but it is slipping and starting to get close to other quotes. good process to get renewed”

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Posted 5 months ago

“Renewed again as the price was excellent and fair”

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Posted 5 months ago

“Been with Dail Direct for a while and this year the premium went down for the same service as of last year The guy i spoke with was very knowledgeable and very helpful recommended A+++”

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Posted 5 months ago

“My premium actually DROPPED in price this year with no change in the cover. The agent I spoke to was fully informed and so polite and really helpful. All in all a very good experience.”

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Posted 5 months ago

“I have used Dial Direct for quite a few years now and must say how impressed I am with the service given. It's been so easy to renew each year and the price has been very good. I am also very happy with the customer service, overall a great company who I highly recommend.”

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Posted 5 months ago

Dial Direct is rated 4.3 based on 2,975 reviews