Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,784 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and easy to speak to someone .”

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Posted 3 months ago

“The right prices”

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Posted 3 months ago

“Very easy to speak to someone who’s knowledgeable and can help would definitely recommend dial direct excellent”

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Posted 3 months ago

“Very good service easy to communicate with the operators no problem at all”

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Posted 3 months ago

“Very easy to youse on line & very good price+ I am kept up to date on things Going on motor insurance”

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Posted 3 months ago

“Competitive price and online service good.”

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Posted 3 months ago

“They listen to my complaints and resolved my issues.”

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Posted 3 months ago

“Even though I am a repeat customer the increase in premium was minimal despite the scare mongerers' saying otherwise. Delighted with Dial Direct insurance.”

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Posted 3 months ago

“Excellent service on phone when we moved twice very quickly. Phone answered quickly and operator both times made all the changes needed and had a nice phone manner”

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Posted 3 months ago

“Straight no nonsense transaction”

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Posted 3 months ago

“Great service as usual”

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Posted 3 months ago

“The price I was first quoted was a fairly big increase but after phoning and explaining that it was too expensive, the price was reduced. The company is good but for long term customers there is no loyalty from the company.”

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Posted 3 months ago

“Great service easy to use and reasonable pricing for very good cover - very professional and helpful”

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Posted 3 months ago

“Good value cover”

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Posted 3 months ago

“Competitive rates and to use on line.”

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Posted 3 months ago

“I happy because the customer service is good and the quote for my car insurance find cheaper than any other insurance company A to Z explain by customer service”

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Posted 3 months ago

“The price for my policy was very competitive”

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Posted 3 months ago

“Dial Direct is a dishonest company. I agreed to a quote, called a week later to inform them that I'd decided to stay with my existing insurer. They debited my account for R1 943,30. When I called, they agreed to refund. They refunded R476,62. After I contacted them and included the complaints division, they refunded another R1278,42. What about the R188,26? What if I hadn't followed up after the initial R476 payment? How many others have they scammed like this? I had to insist on an email confirming the cancelation of the policy. DD is a bad faith insurer. Those minor payments they refuse to refund add up, so the smaller premium offered are not a problem. Imagine what happens if you need to claim?”

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Posted 4 months ago

“No hassle, easy to pick Direct line for price and customer service”

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Posted 4 months ago

“Competitive pricing”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 2,784 reviews