Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive price.”

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Posted 1 month ago

“Easy to sort my renewal out at a competitive price! Thanks again Dial Direct!”

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Posted 1 month ago

“Thanks. I’m happy”

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Posted 1 month ago

“Very good insurance company 👌 👏 👍”

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Posted 1 month ago

“The premium was the best I could find. Access to my insurance details is easy.”

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Posted 1 month ago

“Been with Dial Direct for 10 years always found the few times I’ve phoned have been very informative, friendly & helpful. For a pensioner 70 plus l was very pleased with my quote and sincerely hope to continue with Dial Direct in the future , thank you. Mel Elkington”

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Posted 1 month ago

“excellent price, but it is slipping and starting to get close to other quotes. good process to get renewed”

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Posted 1 month ago

“Renewed again as the price was excellent and fair”

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Posted 1 month ago

“Been with Dail Direct for a while and this year the premium went down for the same service as of last year The guy i spoke with was very knowledgeable and very helpful recommended A+++”

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Posted 1 month ago

“My premium actually DROPPED in price this year with no change in the cover. The agent I spoke to was fully informed and so polite and really helpful. All in all a very good experience.”

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Posted 1 month ago

“I have used Dial Direct for quite a few years now and must say how impressed I am with the service given. It's been so easy to renew each year and the price has been very good. I am also very happy with the customer service, overall a great company who I highly recommend.”

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Posted 1 month ago

“Simply great service, very simple to deal with and give top prices”

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Posted 1 month ago

“Every thing was carried out as expected. Although one would expect with having not made a claim and a loyalty bonus no increase in premium.”

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Posted 1 month ago

“I’m very happy with this insurance”

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Posted 1 month ago

“Had reasonable renewal offer, but given an even better one when I spoke to an Agent. Very happy with the price.”

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Posted 1 month ago

“Appalling service, have vowed to never use again no matter how cheaper they are”

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Posted 1 month ago

“Good service quoted good deal”

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Posted 1 month ago

“I was very pleased with service provided and the efficiency that everything was handled.”

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Posted 1 month ago

“Actually lowered my premium from last year to this, which is definitely how it should be. Haven't had to claim so, can't comment on their systems or communication. So far can't fault them however.”

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Posted 1 month ago

“Dial direct are always competitive and source the best deal value for money cover . I find this very satisfying and shows how much they value you as a customer . Many thanks”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,783 reviews