Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,836 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quick and easy to renew as I had left it to just two days before renewal. Had a lovely person on the phone. Very helpful. Thuu it s is my third year now. Not made a claim so can’t comment on thst”

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Posted 1 month ago

“Very disappointed following a sudden increase in my premium after I had been given my annual charge I called and was after 35 minutes and three people later the third who was very rude to me , was cut off. Not happy with the service at all and unable to get a clear picture of why my premium gas shot up by almost £100 a month.”

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Posted 1 month ago

“. good price for renewal”

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Posted 1 month ago

“This is my third year with Dial Direct. Each year I have checked other prices and Dial Direct have been the least expensive. The renewal process is very easy and all communication is quick and straight forward. I haven't needed to make a claim yet so I can't review on that, but just for cost and efficiency I'm very happy.”

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Posted 1 month ago

“Have been with direct dial now for 14 years and I do check other websites 6 weeks before my renewal and have only once been told that they cannot beat or match other quotes as we all struggle with finances its nice to know some are willing to try to help thanks Direct Dial”

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Posted 1 month ago

“My renewal increased by 415 ukp. Wife has cancer so now only local trips.”

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Posted 1 month ago

“I have been a Royal Customer for some time, this year I could have got my car insurance cheaper, so next year I will look around and check before renewing.”

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Posted 1 month ago

“Amazing customer service. Explained, all details and understood my needs.. What a refreshing change to speak to a caring person.. keep it up. Thank you Kind regards Angela Daughtrey.”

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Posted 1 month ago

“Very easy to renew policy good price cover's every thing needed good to know you have peace of mind for another year”

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Posted 1 month ago

“It didn't really, I rang to reduce my cover and was quoted almost double, being treated as a new quote, not a renewal..”

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Posted 1 month ago

“i was quoted a reasonable price and every thing went through ok .i was pleased with the service i got thankyou”

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Posted 1 month ago

“I was grateful to speak to a person and not just fill things in on the computer. There was a slight hiccup but when I rang back the necessary amendments were immediately made. The price was competitive. I hope I never have to call on my insurance but I hope if I do everything will be just as straightforward.”

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Posted 1 month ago

“My insurance expired The renewal price wasn't available I was charged more because I hadn't allowed atomic renewal... I have been a customer for some years Very disappointed with renewal price xx”

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Posted 1 month ago

“Always filled my requirements within budget, thank you”

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Posted 1 month ago

“It gave me a terrific quote with extras such as motor legal protection, protected no claims bonus and breakdown cover”

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Posted 1 month ago

“I found Dial direct pretty cheap , and with all whistles and bells , so happy with cost.”

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Posted 1 month ago

“cheaper than all the others and always happy to help with enquiries”

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Posted 1 month ago

“Dial Direct fixed my damaged car after a bad accident. Their service was excellent and would recommend them before other insurance companies. Try them for yourself.”

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Posted 1 month ago

“A very good firm to deal with a good price and good coverage”

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Posted 1 month ago

“Good renewal price.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,836 reviews