Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,972 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found Dial Direct on comparison site because previous insurer put up price so much. DD gave me a quote I was happy with and the changeover was very easy and quick. Their website is easy to se and everything I want to know is there. At renewal time, again their quote was acceptable and renewal happened easily and I just had to print of the documents I needed. I am normally a loyal customer and hope to deal with DD for a long time to come, as long as I am treated fairly, which to date has been the case.”

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Posted 3 weeks ago

“Very good company. I have been with this company for four year and have not needed to change, the yearly price increases are very little and I have not been able to get a better price elsewhere.”

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Posted 3 weeks ago

“Great company, quick and easy to deal with, always getting a competitive price 👍”

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Posted 3 weeks ago

“A good price for the cover provided.”

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Posted 3 weeks ago

“The price and customer service”

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Posted 3 weeks ago

“I needed to add my daughter to our car policy. It was very easy, clear instructions and only took a few minutes. Very pleased.”

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Posted 3 weeks ago

“Very friendly staff great price and I have your ld my friends to”

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Posted 3 weeks ago

“Just so happy with Dial Direct at the moment, the price is satisfactory and my premium suits me.”

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Posted 3 weeks ago

“I have been with dial direct for a few years always competitively priced nice easy website”

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Posted 3 weeks ago

“Really good service. Excellent premium cost. Fulfilled my expectations”

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Posted 3 weeks ago

“Renewal this year was simple as the price couldn't be bettered!”

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Posted 3 weeks ago

“No problems at all with renewing my insurance cheaper than last year with RAC breakdown cover included.”

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Posted 3 weeks ago

“A good renewal offer and no problem with the renewal procedure.”

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Posted 3 weeks ago

“When making a claim it went through very good and responsive”

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Posted 3 weeks ago

“Reasonable price for van insurance”

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Posted 3 weeks ago

“Very good service”

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Posted 3 weeks ago

“was able to speedily make amendments to my policy, so happy there, monthly premium dropped by £9.00 per month, so happy there too, however not at all happy ay being charged £25.00 to make amendments only 6 days after receiving quote.”

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Posted 4 weeks ago

“When renewal came through post email it was to high . 3 times I called to get it lower . Eventually I did. Question is if yourselves could offer a lower price after I called why can't they offer it from the start”

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Posted 4 weeks ago

“Easy to deal with.was happy with quote.”

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Posted 4 weeks ago

“Renewal process simple. Good price. Someone is always available should you have any queries.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,972 reviews