Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,876 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,876 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I unfortunately mistook my renewal date and DD did all they could to reinstate it, I was impressed with the sales person who made the process easy for me”

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Posted 9 months ago

“Hi happy yes with the way you treated me 1st class thank you”

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Posted 9 months ago

“Good service up a bit this year but not too much.”

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Posted 9 months ago

“As a repeat customer with no need to claim I hope the customer service will be as good as promised but Ive been impressed so far with fact I can “talk” to Dial Direct, discuss points & get “listened to.” Thus far, well done & thank you”

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Posted 9 months ago

“Have been a customer for a number of years and am satisfied with my experience which is why I keep renewing through them. Great easy to use online system. Highly recommend.”

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Posted 9 months ago

“Easy to renew at sensible price”

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Posted 9 months ago

“Dial Direct offers good rates and great customer service what's not to like.”

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Posted 9 months ago

“Just renewed my car insurance with you gone up a little but still reasonable and easy to do Thanks”

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Posted 9 months ago

“Good price and easy and great service”

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Posted 9 months ago

“1 Reminded me my car insurance was due 2 simple renewal 3 The same policy was £20 cheaper than last year 4 excellent service”

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Posted 9 months ago

“Hassell free renewal at very reasonable priced quotes unlike previous insurers, who upped the cost considerably. I have been with dial direct now for 3 years and when receiving my renewal it's that reasonable I don't even check other insurers and I've never done that before. A++++++++++ service highly recommended.”

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Posted 9 months ago

“Good service and excellent deal as usual”

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Posted 9 months ago

“They were very helpful and to the point .”

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Posted 9 months ago

“Easy to arrange and easy to speak to someone to clarify things.”

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Posted 9 months ago

“Although renewal premium was a significant increase on previous year I renewed as Insurance has increased from all insurers. Better the devil you know I suppose”

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Posted 9 months ago

“Easy to get hold off and talk to that's a big bonus -we have two household policies but you have to watch renewal prices and phone and barter if not happy - recently had to cancel one policy as I bought a new EV and the spectrum of insurance companies that would insure was poor and the one that would cover was 60 percent more expensive than comparison site prices was disappointing as the people you speak to on the phone are good and accessible that's a big bonus in modern times.”

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Posted 9 months ago

“Your renewal price was almost double what l was paying last year. A phone call to you and the price dropped significantly. It's the same every year. I have been with you for many years and never made a claim. Why does this happen?”

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Posted 9 months ago

“Renewal price was fair and close to other quotes although not the cheapest. However the service over the past few years from Dial Direct has been excellent and so I decided to stay with this company.”

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Posted 9 months ago

“They take long to attend to a claim with no communication what soo ever, I would not recommend it to any 1.”

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Posted 9 months ago

“Excellent company and the rates did not go up too much for renewal so decided to stay with them for another year.”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 2,876 reviews