Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,972 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dial Direct Make it simple to use and understand when renewing my policy.”

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Posted 1 month ago

“Great price and cover. Found them through GoCompare last year and got RAC cover along with my policy. This year when it was time to renew they were cheaper than anything GoCompare could find for me so it made sense to stay with them and renew directly. Thank you.”

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Posted 1 month ago

“Exceptional value for money and free rac cover included. Win Win.”

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Posted 1 month ago

“Really easy company to deal with have been happy with the renewal price too - recommend +++”

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Posted 1 month ago

“The last 2 years car Insurance renewal quotes from Dial Direct have been so competitive with little premium increases that I've allowed auto renewal to take place. This is the only insurance company I have stayed with for more than a year in all my 50+ years of caring ownership.”

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Posted 1 month ago

“5 star all the way, nice to find a company that is a pleasure to deal with.”

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Posted 2 months ago

“My wife's car battery had gone flat and Dial Direct help my wife to contact RAC to get her back on the road.”

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Posted 2 months ago

“Good price and great service”

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Posted 2 months ago

“I enjoy the fact that I have sufficient cover at the right price which renews every year.”

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Posted 2 months ago

“Good renewal price. Also didn't have to do anything it was automatically done .”

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Posted 2 months ago

“I have been with dial direct 15 years and they do a fantastic job job 5 stars”

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Posted 2 months ago

“Luckily I have not had to make a claim while I've been with Dial Direct which is approx three years. I feel quite confident that I am dealing with an insurance company who genuinely care about their customers. Each time my renewal notice comes through I do phone them to make sure I am getting the cover I need for a price that fits my budget and they are always happy to give me the reassurance I need and various options available to me.”

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Posted 2 months ago

“Brilliant service, and looked after me at renewal time. Fantastic service I can't fault them.”

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Posted 2 months ago

“Just like all insurers they make it as difficult as possible to put you off making any claim. Never mind the fact it is genuine and justified.”

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Posted 2 months ago

“Extremely easy - my husband is also insured with you too”

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Posted 2 months ago

“Easy to renew annually”

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Posted 2 months ago

“Very easy to get and kept up to date with everything”

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Posted 2 months ago

“Terrible , so hard to resolve anything and horrible customer service”

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Posted 2 months ago

“Easy to renew and lower price than last year (was competitive to comparison websites).”

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Posted 2 months ago

“There Emails were in good time and very helpful. 5star”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 2,972 reviews