Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,974 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing was carried out as expected. Although one would expect with having not made a claim and a loyalty bonus no increase in premium.”

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Posted 5 months ago

“I’m very happy with this insurance”

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Posted 5 months ago

“Had reasonable renewal offer, but given an even better one when I spoke to an Agent. Very happy with the price.”

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Posted 5 months ago

“Appalling service, have vowed to never use again no matter how cheaper they are”

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Posted 5 months ago

“Good service quoted good deal”

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Posted 5 months ago

“I was very pleased with service provided and the efficiency that everything was handled.”

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Posted 5 months ago

“Actually lowered my premium from last year to this, which is definitely how it should be. Haven't had to claim so, can't comment on their systems or communication. So far can't fault them however.”

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Posted 5 months ago

“Dial direct are always competitive and source the best deal value for money cover . I find this very satisfying and shows how much they value you as a customer . Many thanks”

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Posted 5 months ago

“Unfortunately I received a renewal notice doubling this year's premiem but after a short discussion the price was dropped . Why would a company do this sort of thing. As a pensioner I am not stupid. I wonder if the sort of action will be repated next year??? Not happy!!”

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Posted 5 months ago

“Due to being very busy with other things, I only seen my renewal emails after it was too late. You have added almost £30 ( A MONTH!) onto my van insurance. I have made no claims, have several years no claims bonus, have been driving for 24 years. how the hell can you just bang it up another 30 quid a month? What's the reasoning behind this, makes absolutely no sense.”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“Very good price , good service”

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Posted 5 months ago

“I got a note when my renewal was due, in good time. My premium had dropped from last year, nice one! Very efficient and helpful and most importantly of all, my insurance was renewed with absolutely no stress whatsoever! Thank you. 👍”

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Posted 5 months ago

“Very easy to set up and get your own account to keep check of all the details. Also took the money on the date they said they would.”

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Posted 5 months ago

“Had insurance canceled , little help from Dial Direct resolving the issue.”

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Posted 5 months ago

“Auto renew set up but I did have to call after my car insurance expired as I had still not received the printed documents as requested. They were sent again and received within the next 5+ days.”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“I have been with Dial Direct a long time because I am very happy with the service I get”

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Posted 5 months ago

“FANTASTIC SERVICE AS ALWAYS MANY THANKS ROY.”

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Posted 5 months ago

“Excellent service. Good price for car insurance”

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Posted 6 months ago

Dial Direct is rated 4.3 based on 2,974 reviews