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Dial Direct Reviews

4.3 Rating 2,837 Reviews
83 %
of reviewers recommend Dial Direct
4.3
Based on 2,837 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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Simple quick renewal, picks up the phone if you need to speak to a human just very easy company to deal with
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Posted 4 months ago
An honest insurance company would advice other potential customers a good company. john jones
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Posted 4 months ago
Simple, quick and efficient in renewing policy. Clear and precise when payment will be deducted from account. Prompt in sending email confirmation of renewal and payment.
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Posted 4 months ago
Ease of renewal & payment
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Posted 4 months ago
Ease of renewal, great prices
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Posted 4 months ago
You made it so quick and easy to renew.
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Posted 4 months ago
Kept quote in line with previous year but maintained quality of cover
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Posted 4 months ago
As a repeat customer my premium has increased annually but has still been more competitive than prices quoted on comparison websites for the same level of cover. Included RAC recovery is an added bonus for peace of mind. Thankfully I have not needed to make any claims and therefore cannot comment further but the company has been efficient in my dealings with it over the last few years.
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Posted 5 months ago
The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,
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Posted 5 months ago
Easy company to deal with. First time dealt with advisor. Once up and running everything is done online quick and easy. Pay by DD and each month get a message of thanks for my payment. Good price and no problem calling them if you need to speak to someone. Very pleased with Dial Direct.
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Posted 5 months ago
Very good service and the right price and very helpful
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Posted 5 months ago
Very helpful and easy to speak to someone .
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Posted 5 months ago
The right prices
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Posted 5 months ago
Very easy to speak to someone who’s knowledgeable and can help would definitely recommend dial direct excellent
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Posted 5 months ago
Very good service easy to communicate with the operators no problem at all
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Posted 5 months ago
Very easy to youse on line & very good price+ I am kept up to date on things Going on motor insurance
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Posted 5 months ago
Competitive price and online service good.
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Posted 5 months ago
They listen to my complaints and resolved my issues.
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Posted 5 months ago
Even though I am a repeat customer the increase in premium was minimal despite the scare mongerers' saying otherwise. Delighted with Dial Direct insurance.
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Posted 5 months ago
Excellent service on phone when we moved twice very quickly. Phone answered quickly and operator both times made all the changes needed and had a nice phone manner
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Posted 5 months ago
Dial Direct is rated 4.3 based on 2,837 reviews