Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,784 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal quote sent through in good time, very reasonably priced, infact cheaper by far, for what my needs are, the other companies. Fortunately for myself, I have not needed to make a claim, but feel sure that these guys would be there to sort out the stress.”

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Posted 5 months ago

“Price. Easy. To deal. With. my 2nd year with them , but a bit slow in sending paper work I requested”

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Posted 5 months ago

“needed to cancel my car insurance and was stunned paying £50 odd to do this how disgusting is that being a great customer with no claims i had everything breakdown no clims protection and had to pay this i will not be using you again or recommending anyone stay away people if you need to cancel they rob you”

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Posted 5 months ago

“I’ve been thoroughly satisfied with my motor insurance provider. Their customer service is consistently excellent, and they offer competitive rates that suit my needs”

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Posted 5 months ago

“My car insurance increased by 30% which was a shock. Dial direct used to apply some discount but on this occasion decided they couldn’t. Disappointed loyal customer.”

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Posted 5 months ago

“Had house insurance with Dial Direct. This year the price shot up by £1200 bringing the cost to £2470 . got another from Sainsbury's £595 which included extra cover. What's with ripping people off Dial Direct”

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Posted 5 months ago

“This is my third year of motor insurance with Dial Direct , I have found them easy to deal with an ultimately offer very competitive prices”

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Posted 5 months ago

“So easy to deal with kept well informed”

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Posted 5 months ago

“Easy insurance to set up and good value for price paid.”

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Posted 5 months ago

“I had a small incident with my car and you dealt with it in an excellent fashion. I had no hassles or difficult people to deal with. So thank you.”

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Posted 5 months ago

“Been with Dial Direct a few years now for my car insurance, I've never made a claim so far , but I would recommend them. Always a fair price.”

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Posted 5 months ago

“So far so good but like the person below have not made a claim so cannot comment on that aspect. However, price, renewal been really good.”

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Posted 5 months ago

“I've had my car insurance with Dial Direct for several years now. I've never had to make a claim (fortunately) so can't comment upon how they would handle that. However, I've always found their website and paperwork easy to understand and any time I've had the need to ring them I've been dealt with promptly and in a professional, but friendly, manner. When it was time to renew I rang around but found that they were competitively priced.”

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Posted 5 months ago

“Your company has been amazing for me for last 8 eight years providing household insurance for my council flat I have never had any problems with your company I will continue with dial direct for next couple of years and the future”

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Posted 5 months ago

“Very easy to arrange car insurance online and at a realistic price, have never made a claim So cannot comment On that side of the business.”

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Posted 5 months ago

“Good prices for home insurance very happy”

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Posted 5 months ago

“Nice and straightforward.”

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Posted 5 months ago

“Thank god for Dial Direct ! Your renewal quote was great and I checked it against two other companies to ensure it was still competitive and that was it”

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Posted 5 months ago

“No problem with you yet”

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Posted 5 months ago

“So simple and easy extremely competitive with pricing very helpful”

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Posted 5 months ago

Dial Direct is rated 4.3 based on 2,784 reviews