Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,837 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

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“Straight no nonsense transaction”

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Posted 5 months ago

“Great service as usual”

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Posted 5 months ago

“The price I was first quoted was a fairly big increase but after phoning and explaining that it was too expensive, the price was reduced. The company is good but for long term customers there is no loyalty from the company.”

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Posted 5 months ago

“Great service easy to use and reasonable pricing for very good cover - very professional and helpful”

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Posted 5 months ago

“Good value cover”

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Posted 5 months ago

“Competitive rates and to use on line.”

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Posted 5 months ago

“I happy because the customer service is good and the quote for my car insurance find cheaper than any other insurance company A to Z explain by customer service”

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Posted 5 months ago

“The price for my policy was very competitive”

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Posted 5 months ago

“Dial Direct is a dishonest company. I agreed to a quote, called a week later to inform them that I'd decided to stay with my existing insurer. They debited my account for R1 943,30. When I called, they agreed to refund. They refunded R476,62. After I contacted them and included the complaints division, they refunded another R1278,42. What about the R188,26? What if I hadn't followed up after the initial R476 payment? How many others have they scammed like this? I had to insist on an email confirming the cancelation of the policy. DD is a bad faith insurer. Those minor payments they refuse to refund add up, so the smaller premium offered are not a problem. Imagine what happens if you need to claim?”

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Posted 5 months ago

“No hassle, easy to pick Direct line for price and customer service”

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Posted 5 months ago

“Competitive pricing”

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Posted 5 months ago

“Easy to sort out insurance and at a good price”

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Posted 5 months ago

“Very professional friendly and brilliant price on my car insurance.”

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Posted 5 months ago

“Have been with them a long time. Always a fair renewal price.”

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Posted 5 months ago

“Too expensive”

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Posted 5 months ago

“Good service and fair price.”

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Posted 5 months ago

“Customer service is really bad you get fobbed off I will never use this company again.”

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Posted 5 months ago

“I would thoroughly recommend Dial Direct insurance. They have treated me in a fair and open manner. Yes the premium has increased but under the current financial conditions by a reasonable amount. Their staff have at all times been prompt and polite and explained changes in a clear way. In short just the way a customer should be treated. Thank you and well done.”

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Posted 5 months ago

“So easy to follow ,the information and advice is clear and professional the pricing is good,very happy with the service provided and will be a returning customer”

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Posted 5 months ago

“Excellent service and very helpful”

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Posted 5 months ago

Dial Direct is rated 4.3 based on 2,837 reviews