Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,974 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good to use do want there say and keep my price down”

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Posted 6 months ago

“Good to use do want there say and keep my price down”

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Posted 6 months ago

“It's a very easy process to renew my vehicle insurance, and a very competitive price and cheaper than last year”

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Posted 6 months ago

“Very straightforward and helpful on the phone if needed.”

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Posted 6 months ago

“I was dealt with very quickly and Dial Direct was very patient with me as at one time I was not at home for them to contact me for pictures I would recommend you to other people”

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Posted 6 months ago

“So easy dealing online - but the telephone service was also excellent and my queries were resolved without any hitches. Very courteous lady dealt very professionally with me. Thank you and hopefully we will renew again next year - for the 4th year in a row”

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Posted 6 months ago

“Very helpful and informative staff.”

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Posted 6 months ago

“Easy to renew the policy”

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Posted 6 months ago

“well after giving me a renewal quote for £1300 i looked for other insurance and found cheaper so i rang up too cancel my insurance i was asked for my new quote i told them and they offered me insurance for just over £800 so why couldn’t you do that in the first place which annoys me”

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Posted 6 months ago

“My insurance actually came down after being with them for a year. Fortunately I've not had to use the service but they have impressed me with my new quote.”

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Posted 6 months ago

“Great price covers all that i wanted and hassle free renewal and cheaper than the previous year please keep it up in 2025 thank you for the service.”

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Posted 6 months ago

“Renewal price was better than comparison sites, easy process with no bother”

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Posted 6 months ago

“Gave me the answers I was looking for. No fuss just facts”

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Posted 6 months ago

“Excellent customer service, nothing is too much trouble”

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Posted 6 months ago

“Happy enough with the process. However, I did ask for the insurance to be automatically renewed and for a copy of insurance docs to be sent through the post. I have received them by email but not through the post. Also, had no confirmation that my car insurance will not renew automatically. It is as though they ignored these requests.”

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Posted 6 months ago

“easy to renew good price”

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Posted 6 months ago

“Renewal quote was better than quotes from Comparison Websites”

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Posted 6 months ago

“Easy easy site to use always good value and prompt communications.”

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Posted 6 months ago

“Sent me a renewal price with plenty of time to look at other options, but I didn’t hesitate In renewing my policy straight away as i thought it was a good price.”

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Posted 6 months ago

“On the phone for hours in an attempt to sort out an issue, subsequent agents demonstrated poor or no knowledge in relation to my situation and I was constantly put on hold and promised a call back! I eventually and reluctantly cancelled my renewal and went elsewhere, really disappointed.”

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Posted 6 months ago

Dial Direct is rated 4.3 based on 2,974 reviews