Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and cover; the renewal was easy and fast”

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Posted 1 year ago

“Helpful service”

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Posted 1 year ago

“Fast , efficient renewal. Also had to amend one thing and was easy to do. Great price and cover.”

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Posted 1 year ago

“Very pleased with my renewal price .”

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Posted 1 year ago

“Car insurance renewal quote was far better than results on comparison websites Versy easy to navigate website and download documents”

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Posted 1 year ago

“They tend to keep prices down and give you good value for money. I havent had to get in touch so dont know on that side but communication though text is good when my insurance needed replaning send documents over via emal...so yes good company...good prices.”

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Posted 1 year ago

“Customer service was very helpful and gave me a good deal on renew.”

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Posted 1 year ago

“Easy to navigate Website. No claims made so am unable to comment on that but the actual choosing my home insurance with Dial Direct was very easy online. Thank you”

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Posted 1 year ago

“Easy to access ,obtain and accept a very reasonable quote.”

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Posted 1 year ago

“Have been with Dial Direct for many years and found them competitively priced. Available to speak when needed especially around renewal time but able to view all documents on your online account. Recommended.”

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Posted 1 year ago

“I was due for renewal and was looking around. Dial direct were able to give me a brilliant quote.”

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Posted 1 year ago

“the renewing of my car insurance was very easy,well done”

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Posted 1 year ago

“As an elderly person I am very happy with my car insurance premiums Easy to get into contact with and I admit I have shopped around but have found nothing better than Dial Direct n”

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Posted 1 year ago

“Very good service, very good prices All you need many thanks.”

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Posted 1 year ago

“I tried to change my existing insurance to a new vehicle and the new price quoted me was almost doube what I was already paying. This seems foolish to me that you do this for an existing customer. I declined your offer and took out insurance with one of your competitors for £200 less than you could offer me. Perhaps you should make this sort of change in insurance alot cheaper if you want loyalty from your customers”

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Posted 1 year ago

“Dial direct never fails they live up to their sales pitch and deliver each time. No messing around nothing hidden no last minute price add on's.”

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Posted 1 year ago

“Only changed my address and it cost me a fortune. Will not renew my policy next year”

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Posted 1 year ago

“Terrible that my car insurance doubled without my consent. I have been sick, so unable to receive emails. Next thing I know my bank account indicates that my car insurance cost has doubled. I phone up, no manager to talk to , told I could go ahead and cancel anyway and not pay and argue it out with the finance team. I didn't think that would put me in a good legal footing so I'm waiting for a call back on Monday. I am not going pay for cancelling a policy i did not agree to. Automatic renewal of insurance for customers who are sick is not moral, in fact automatic renewal is stealing with the justification of 'we did email you, it says in the clause of your policy.' No one spoke to me, I did not consent. Insurance companies should be held accountable for making rules that suit their pockets but not their clients. It's white collar theft.”

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Posted 1 year ago

“Always someone efficient and polite to talk to. But best of all best price around”

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Posted 1 year ago

“Same service but price increase unjustified”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews