Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I received a renewal notice doubling this year's premiem but after a short discussion the price was dropped . Why would a company do this sort of thing. As a pensioner I am not stupid. I wonder if the sort of action will be repated next year??? Not happy!!”

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Posted 1 month ago

“Due to being very busy with other things, I only seen my renewal emails after it was too late. You have added almost £30 ( A MONTH!) onto my van insurance. I have made no claims, have several years no claims bonus, have been driving for 24 years. how the hell can you just bang it up another 30 quid a month? What's the reasoning behind this, makes absolutely no sense.”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“Very good price , good service”

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Posted 1 month ago

“I got a note when my renewal was due, in good time. My premium had dropped from last year, nice one! Very efficient and helpful and most importantly of all, my insurance was renewed with absolutely no stress whatsoever! Thank you. 👍”

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Posted 1 month ago

“Very easy to set up and get your own account to keep check of all the details. Also took the money on the date they said they would.”

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Posted 1 month ago

“Had insurance canceled , little help from Dial Direct resolving the issue.”

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Posted 1 month ago

“Auto renew set up but I did have to call after my car insurance expired as I had still not received the printed documents as requested. They were sent again and received within the next 5+ days.”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“I have been with Dial Direct a long time because I am very happy with the service I get”

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Posted 1 month ago

“FANTASTIC SERVICE AS ALWAYS MANY THANKS ROY.”

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Posted 1 month ago

“Excellent service. Good price for car insurance”

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Posted 1 month ago

“Good to use do want there say and keep my price down”

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Posted 1 month ago

“Good to use do want there say and keep my price down”

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Posted 1 month ago

“It's a very easy process to renew my vehicle insurance, and a very competitive price and cheaper than last year”

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Posted 1 month ago

“Very straightforward and helpful on the phone if needed.”

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Posted 1 month ago

“I was dealt with very quickly and Dial Direct was very patient with me as at one time I was not at home for them to contact me for pictures I would recommend you to other people”

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Posted 1 month ago

“So easy dealing online - but the telephone service was also excellent and my queries were resolved without any hitches. Very courteous lady dealt very professionally with me. Thank you and hopefully we will renew again next year - for the 4th year in a row”

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Posted 1 month ago

“Very helpful and informative staff.”

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Posted 1 month ago

“Easy to renew the policy”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,783 reviews