Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

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4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was very happy in the first year but now thing it mite be time to move you have double the money i payed last year but i have never clamed”

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Posted 1 year ago

“I am quite happy with the service provided by Dial Direct, my car insurance with DD is a few years, easy to renew with reasonable price and I have no complain so far and I recommend other s to use Dial direct . Thank you.”

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Posted 1 year ago

“I found package very competitive and lady on phone knew what she was doing very helpful 👍”

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Posted 1 year ago

“Haven't had any real contact to speak of but found price to be one of the most competitive for the benefits supplied.”

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Posted 1 year ago

“Very easy to deal with and no hassle when renewing my interest and still keeping the cost low which is why I stayed..”

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Posted 1 year ago

“For the time I have been with DD I had a reasonable cost of £250 for a mid range family car, I then moved to an area with less crime and had an increase of £50 and then the renewal arrived and had increased to £550 in 2 years. Needless to say along with other provider it is clear they collaborate to increase prices with no justification apart from financial greed. I suppose the insurance industry was feeling left out of the pillaging of the country’s resources/finances that the politicians, bankers and energy companies are currently doing. The company is a disgrace! Nothing more than corporate terrorist!”

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Posted 1 year ago

“I've been with Dial Direct for a couple of year's now. Very easy to use site, keeps you well informed. Good price too.”

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Posted 1 year ago

“Great service and so easy.”

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Posted 1 year ago

“Great car insurance company! Very open and fair prices with excellent customer service”

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Posted 1 year ago

“I have never done renewals with same company before but dial direct seem unlike other insurers and want to keep your business, the renewals are competitive so I have can and car with them for last few years.”

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Posted 1 year ago

“Fast efficient service, helpful informative staff, provided cheapest car insurance for me for last 3 years, have recommended to family and friends”

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Posted 1 year ago

“When I had trouble with my toilet because it would not flush it was late into the night, I phoned Dial Direct and they sent somebody out that night that is what you call service.”

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Posted 1 year ago

“Very competitive and easy to deal with”

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Posted 1 year ago

“Very Good Value and Excellent Service. No quibble and easy to talk to. Also were ready to discuss premiums, and compromise. All being well, will stay with you going forward. Kind regards Sandie Tighe”

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Posted 1 year ago

“Very professional, easily sorted.”

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Posted 1 year ago

“This is the 3rd year I’ve been with dialdirect. In my initial year the quote was competitive and I was really happy, even sharing my experience with family, friends and colleagues, who also took over with dialdirect. Not having any accidents or convictions the renewal in my second year saw a small increase, which I believed was reasonable. Again following a further year without accidents or convictions my renewal arrived for the period Nov’23-Nov’24 (my 3rd year)..it had increase over 100%. I am almost 60 years of age, Civil Servant with no accidents or convictions, driving a car almost 15 years old. I have taken this years cover, but I will NOT be renewing in November ‘24, and shared my increase with the friends, family and colleagues who had taken cover following my early positive experience. They have assured me they will not be renewing with dialdirect. Regards Mr D P Fox”

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Posted 1 year ago

“No fuss and well informed”

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Posted 1 year ago

“I have been a customer for some years and have renewed my car insurance but this time I could have got it cheaper which was a surprise as there prices have been good in the passed.It is still a good service.”

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Posted 1 year ago

“Competitive price and response to queries.”

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Posted 1 year ago

“iam very happy talking about customer service”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews