Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward to renew and relatively good on price. Communication very good throughout.”

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Posted 1 year ago

“No issues from start to finish. Clear and concise in every aspect”

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Posted 1 year ago

“By giving me an up to date quote after they sent me an automated quote when my policy was due to see if it could be cheaper which it was.”

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Posted 1 year ago

“Really helpful and reassuring. Both staff were very thorough. Great customer service”

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Posted 1 year ago

“They go the extra mile to help with a great attitude.”

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Posted 1 year ago

“Initially upset by small increase on last year's price but then found that other companies were even more expensive. Staying put for another year!”

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Posted 1 year ago

“Had lot's of problems trying to renew my policy due to dialdirect not satisfying my bank's security questions, they did this a few times and tried to charge me extra each time. I then gave them my card which they used last year and they were able to take the payment. All was well untill about 10 days later when they duplicated my payment,so I had paid twice. When I contacted dialdirect about this they said they would refund me but they couldn't do it straight away and it would take a week or two? Do not understand this apart from the money is in their bank. Haven't had refund yet so we will have to wait and see how long it takes.”

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Posted 1 year ago

“Easy quote , competitive price, great customer service”

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Posted 1 year ago

“Renewed my policy again small increase in payment from last year. Still cheaper than other companies on compare sites”

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Posted 1 year ago

“an insurer that gives more and help when needed.”

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Posted 1 year ago

“Hello, Everything was carried out with no problems as always and the price was all agreed quickly. The claims is all carried out on time and for me all ok.”

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Posted 1 year ago

“Price gone up lot not happy”

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Posted 1 year ago

“Always feel safe knowing I am unsure d with you”

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Posted 1 year ago

“I am happy with the service received, however do feel that I could have had a courtesy call when my policy came up for renewal to discuss the reason for the increase etc. Luckily I have not claimed in the 3 years I have been with Dial Direct but I have also had no contact from customer service as a courtesy.”

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Posted 1 year ago

“By giving me a great price on my car insurance , and it was first class on the service. Thanks again long standing customer!”

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Posted 1 year ago

“Competitive”

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Posted 1 year ago

“Decent price for my renewal,!”

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Posted 1 year ago

“Car insurance more than doubled in price from last year, despite no claim being made. Unfortunately I missed the date to look for a cheaper quote elsewhere. Will make sure I don't make the same mistake next year.”

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Posted 1 year ago

“Service was excellent, had leak in airing cupboard, came within a few hours, very nice young man soon had it fixed.”

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Posted 1 year ago

“Not very happy to expensive 😒 better luck next year”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews