Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,836 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, would like policy in paper form.”

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Posted 3 weeks ago

“Renewal was done without any problem or fuss.I was very happy with the price.No complaints.”

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Posted 3 weeks ago

“This is the third year with Direct Dial and each time it has been easy to renew and CHEAPER! I have not had to test their claims service”

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Posted 3 weeks ago

“website is easy to navigate and changes easy enough to make. But the large increase in premium wasn't what i needed. Yes it was my fault as I was sleepwalking through renewal. But as an existing customer I expected a better deal”

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Posted 3 weeks ago

“Renewal was a surprise, lower than last year! Thank you.”

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Posted 3 weeks ago

“Website is comprehensive. Renewal price was competitive compared with other providers. Communication and correspondence is very good.”

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Posted 4 weeks ago

“Good service and quotes. I have not had to make a claim to date but hope this would be easy should the need ever arise.”

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Posted 4 weeks ago

“Price very good service excellent. Back up good.”

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Posted 4 weeks ago

“Very pleased with the renewal quote, I've been with these for a while now, good communication and easy to renew.”

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Posted 4 weeks ago

“Good service throughout. Value for money”

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Posted 4 weeks ago

“happy with dial direct, no issues”

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Posted 4 weeks ago

“I am happy with service so far , easy to deal with, I recommend others to use it.”

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Posted 4 weeks ago

“I had a large scratch on the offside back door which required repairs. My claim was dealt with quickly and efficiently. I had a hired car whilst my car was being repaired . The experience was seamless and a stressful situation was made bearable. Thanks dial direct”

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Posted 4 weeks ago

“When i made a claim the company were really good they kept me up to date all the way through.”

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Posted 1 month ago

“Renewal was ok this time and lady on phone was very helpful. Actually less than last year for a change.”

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Posted 1 month ago

“I didn't need to use my insurance for any claim, so wasn't in contact with them, however my premium was lower this year which I felt should happen if I don't make a claim, thanks again”

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Posted 1 month ago

“Your service has been great. Best deals too.”

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Posted 1 month ago

“I cancelled by phone and email my auto renewal on insurance,1 day later I received a text saying thank-you for renewing your policy,I rang them again and explained I'm not renewing due to getting it half the price elsewhere,recently received a letter saying my policy cancelled due to lack of payment,are you just greedy or just thick”

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Posted 1 month ago

“Dial Direct helped me very efficiently when my car was damaged and I needed help.”

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Posted 1 month ago

“Received my renewal quote which was less than the previous year's premium, something that is a rarity these years. For a change customers are once again rewarded for loyalty. I was perfectly happy with my quote, which included RAC breakdown cover, so all I had to do was sit back and let Dial Direct do the rest.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,836 reviews