Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supper customers service, even when you have an accident they are realy helpful.”

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Posted 2 weeks ago

“Very happy with the price and ease to renewing my policy. I now have two vehicles with you company and maybe a third vehicle in the future.”

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Posted 2 weeks ago

“Been with Dial direct for a few years, check on comparison sites every year, yet to find a company with a better offer to match Dial direct. Would recommend to anyone.”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

“As a 79 year old driver i have for the past two years had my car insurance with Dial Direct and found them to be as good if not better than most insurance companies they are easy to deal with and the insurance quote was to my satisfaction 5 star al round.”

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Posted 3 weeks ago

“Most Insurance companies actually advise one to "look around" Which I'm sure most of us do for a better deal. However, this year I couldn't be bothered , and guess what!!! They renewed and it was a better quote than I could find anywhere 👍👍 At last Someone who REWARDS LOYALTY Thankyou Dial Direct 😇👍👍”

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Posted 3 weeks ago

“I was pleased with the cost but found it difficult to contact staff with a query. Also, I recommended this agency to my daughter. The cost of taking a policy with you was exorbitant.”

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Posted 3 weeks ago

“This year the premium was lower than last for the same cover. All paperwork came on time very pleased with service Never had to claim so unable to comment on that side of the service”

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Posted 3 weeks ago

“Your quote was very good, so i renewed policy again.”

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Posted 3 weeks ago

“Excellent service, Very happy with Dial Direct, Highly Recommended Xxxxxx”

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Posted 3 weeks ago

“The best insurance company 👌”

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Posted 3 weeks ago

“I am impressed and have stayed with Dial Direct for another year”

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Posted 3 weeks ago

“phoned to get a quote for a second car i have a van insured with you but my van as got engine trouble so i took it off the road so i needed to insure a little run about but the agent i was talking to did not help or give me a quote just the opposite and cut me off with no reply very surprised at the poor service.”

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Posted 3 weeks ago

“The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌”

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Posted 3 weeks ago

“The lady I was talking to was outstanding and very professional. We managed to get the renewal lower. I’m very impressed with the process and that’s why I’ve stayed with Dial Direct.”

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Posted 4 weeks ago

“Easy to use but did ask for my documents via hard copy never got them apart from that good service”

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Posted 4 weeks ago

“Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷”

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Posted 1 month ago

“Easy and hassle free”

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Posted 1 month ago

“Renewal was quick and easy and the cost was excellent.”

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Posted 1 month ago

“Good 👍”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,783 reviews