Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,387 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cheap and gave the correct product I needed many thanks, The only thing I was (desperately) unhappy with was the shambles in paying I had a terrible experience, what a nightmare I simply have never know such a shambolic performance trying to pay , when I phoned up to pay they had all the details then they informed me everything was good and that they would take payment, so I go and think I’m covered only to get a letter in the post saying otherwise, I use my license as my living I need to know I’m covered 100%, this has happened twice now the payment should be taken right away not a month later what a mess I’ve never know it before you really need to sort this out, ie i phone up give the card details take payment there an then job done it’s a simple process . I will see next time if there’s any improvement in this side things as to wether I will renew next time or not, ( when I give my card details I expect payment to be taken immediately over the phone not a month later it’s a joke. Please sort your payment section out , Many thanks, G. Smerdon.”

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Posted 1 week ago

“Dial Direct are not greedy like other insurers, and don’t put your premium up, in fact mine went down, as did my sister’s who recommended them to me. ☺️”

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Posted 1 week ago

“Bad customer service had me feeling anxious that I'd done something wrong and that I was going to have to find more money for their errors, as a pensioner it was a very worrying experience. I would never trust this company again as I do not want to risk going through the same experience again.”

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Posted 2 weeks ago

“My original review was read and acted upon, this really impressed me!”

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Posted 2 weeks ago

“Great service and lots better priced insurance than last year.”

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Posted 2 weeks ago

“I have been with Dial Direct for many years. I have always found their customer service to be excellent. They are always happy to discuss my renewal payment and it’s just great to talk to a real person!!”

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Posted 2 weeks ago

“2nd year with your company and was rewarded with a 16% reduction for fully comprehensive plus RAC call-out and loan car, if required! Also, in checking nearest comparative websites, I saved over £100 !!! Not many things reduce in price year on year and I will definitely be calling again next year. I am also recommending ALL my family, and friends who drive, to check out your offers!”

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Posted 2 weeks ago

“I overlooked the automatic renewal dare!! And I'm paying hugely more than I should be !! Not a happy customer 😒”

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Posted 2 weeks ago

“Didn’t think it would have went up so much ! Got a better deal last year !!”

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Posted 2 weeks ago

“Renewal price reasonable, easy to navigate web site”

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Posted 2 weeks ago

“Into the second year of insurance from dial direct on my TT, renewal price was so good it made sense to stay with this company.”

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Posted 2 weeks ago

“Renewal was easy to manage and competitively priced.”

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Posted 2 weeks ago

“dealing with people who know what there talking about, the quote i received was very good for comprehensive car insurance would definitely recommend thanks dial direct”

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Posted 2 weeks ago

“I have been very happy with the price of my car insurance over the past years from dial direct and hope they can carry on making me happy in the future”

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Posted 2 weeks ago

“For a start this years renewal premium was actually lower than last year. It is not often any charge actually goes down. I’m impressed.”

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Posted 2 weeks ago

“My renewal quote was cheaper than last year, and was also the best value on the comparison websites I tried. Very pleased the the ease of renewal and the price!”

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Posted 2 weeks ago

“For the first time, my renewal quote from an insurance company, was lower than the previous year. Very happy with the figure quoted and it includes RAC cover, no claims bonus and a courtesy car.”

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Posted 2 weeks ago

“The price for this year’s insurance was fantastic. Keep your prices down and customers will stay with Dial Direct. I get annoyed that I have to keep shopping around for insurance. Not so with dial direct! 👍👍”

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Posted 2 weeks ago

“I got a great price the first year and they cut it in half the next. I am delighted”

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Posted 2 weeks ago

“Excellent service and competitive price, great all round!”

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Posted 2 weeks ago

Dial Direct is rated 4.3 based on 3,387 reviews