Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,837 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always easy to use and have had no problems in the past and I have two cars insured with them, but at renewal this year I managed to get it else where for £75 cheaper and the excess dropped by £200 so it was a no brainer. Will always look at Direct Dial when renewal comes around but sadly not this time.”

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Posted 7 months ago

“Customer service is so poor, you passed from one person to anther and back again. Then magically get disconnected. Avoid!”

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Posted 7 months ago

“Very good service at a good price.”

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Posted 7 months ago

“Staff are very efficient and know what they are talking about”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

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Posted 7 months ago

“Reasonable price, easy to deal with”

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Posted 7 months ago

“I now insure both our cars with Dial Direct, I think they treat existing customers well at renewal time, although our insurance went up slightly, well known comparison sites still could not beat the price offered. I review our insurance every year but will stick with one company if they treat me well, Disl Direct has.”

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Posted 7 months ago

“Made renewing policy easy and straight forward”

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Posted 7 months ago

“Easy to deal with I tend to use a phone rather than online . My renewal was a bit on the heavy side this year but after talking to a member of the team we reached a compromise which suited both parties . The art of compromise lives on👍”

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Posted 7 months ago

“Found it was a little dearer than another company why was this”

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Posted 7 months ago

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

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Posted 7 months ago

“The cost of my insurance had gone up, however I didn’t really get a good explanation why. I have not made any type of claim or even an accident. The only other concern, I have is the dialdirect agent was suppose to phone me, concerning the annual automatic renewal to my current policy for the following year. I did not want this feature tied into the current policy.”

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Posted 7 months ago

“This is my second year with dialdirect as provider of vehicle insurance, I was very pleased that the company kept their price increase to a reasonable level.”

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Posted 7 months ago

“Good customer service. Cheaper than last years insurance.”

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Posted 7 months ago

“Very good customer service”

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Posted 7 months ago

“Always a good service and price”

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Posted 7 months ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

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Posted 7 months ago

“7Years with them instead of putting dhe price down evry yer dhe Increasing up”

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Posted 7 months ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 2,837 reviews