Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,977 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,977 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good all round service👍”

Helpful Report

Posted 1 year ago

“My initial quote was high found a cheaper quote phoned them up they matched the cheaper quote very efficient on the phone brill”

Helpful Report

Posted 1 year ago

“Absolutely hopeless. Nothing works. Can't access anything via the account that you are forced to set up. None of this 'on-line' 'let's go paperless' stuff is any use whatsoever... I'm sure the insurance is fine but the system, like the NHS computers, police computers, airports blah blah are just so frustrating no doubt designed by 23 year olds during lockdown who play games all day and calculated to make company contact impossible. I despair.. off to the High Street (if it's still there.) Digital discrimination is real which is a shame as only us boomers (I'm 71 years old.)... have any money anyway as the UK slides down the plug hole.”

Helpful Report

Posted 1 year ago

“Very good 👍”

Helpful Report

Posted 1 year ago

“Second year with Dial Direct, straight forward renewal no hassle.”

Helpful Report

Posted 1 year ago

“Very happy with the service from Dial Direct”

Helpful Report

Posted 1 year ago

“By renewing my policy at a very reasonable rate. Having gone through various comparison websites Dial Direct were the best for price considering all the extras I required.”

Helpful Report

Posted 1 year ago

“A few of my friends insurance quotes for 2024 had doubled in price and although mine increased, it wasn’t nearly as much.”

Helpful Report

Posted 1 year ago

“The price was very competative, and the company seemed very fair in their quote. I have not had a reason to test their reaction to a claim , and so cannot comment on this aspect of their care. This is the only reason that I have not given them 5 stars.”

Helpful Report

Posted 1 year ago

“I had home insurance with this company. Horrible experience. Made an honest claim and found loop holes not to payout. Will never ever insure with them again, will tell others. There defaqto rating is very low when it comes to payouts. My policy no: 134634595 just in case you was wondering who I am. Anyone do not my any claims with this company as they will find loop holes as to not payout. I’m with another company which has a defaqato rating of 5 stars. Doesn’t give me options to give it NO STARS.”

Helpful Report

Posted 1 year ago

“The company is working solely for it's customer very helpful good customer service good value for money thank you 😊”

Helpful Report

Posted 1 year ago

“Web site was very easy to use and explained everything properly Easy to find your documents”

Helpful Report

Posted 1 year ago

“Very good company and excellent customer service department. Very helpful”

Helpful Report

Posted 1 year ago

“"This was a good company to deal with will definitely use them again "”

Helpful Report

(Van Insurance) - Posted 1 year ago

“Best rates around”

Helpful Report

Posted 1 year ago

“Great prices and customer service”

Helpful Report

Posted 1 year ago

“Just renewed my policy. Very pleased with price and service.”

Helpful Report

Posted 1 year ago

“Always competitive on prices and have renewed my policy for the third consecutive year”

Helpful Report

Posted 1 year ago

“Very competitive insurance price. Good communication service, easy to use online system.”

Helpful Report

Posted 1 year ago

“Great service very knowledgeable made my claim easy”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 2,977 reviews