Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,837 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a small incident with my car and you dealt with it in an excellent fashion. I had no hassles or difficult people to deal with. So thank you.”

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Posted 6 months ago

“Been with Dial Direct a few years now for my car insurance, I've never made a claim so far , but I would recommend them. Always a fair price.”

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Posted 6 months ago

“So far so good but like the person below have not made a claim so cannot comment on that aspect. However, price, renewal been really good.”

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Posted 6 months ago

“I've had my car insurance with Dial Direct for several years now. I've never had to make a claim (fortunately) so can't comment upon how they would handle that. However, I've always found their website and paperwork easy to understand and any time I've had the need to ring them I've been dealt with promptly and in a professional, but friendly, manner. When it was time to renew I rang around but found that they were competitively priced.”

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Posted 6 months ago

“Your company has been amazing for me for last 8 eight years providing household insurance for my council flat I have never had any problems with your company I will continue with dial direct for next couple of years and the future”

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Posted 6 months ago

“Very easy to arrange car insurance online and at a realistic price, have never made a claim So cannot comment On that side of the business.”

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Posted 6 months ago

“Good prices for home insurance very happy”

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Posted 6 months ago

“Nice and straightforward.”

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Posted 6 months ago

“Thank god for Dial Direct ! Your renewal quote was great and I checked it against two other companies to ensure it was still competitive and that was it”

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Posted 6 months ago

“No problem with you yet”

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Posted 6 months ago

“So simple and easy extremely competitive with pricing very helpful”

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Posted 7 months ago

“My quote was reasonable but wife's quote was poor so she left for a better deal. Multi car insurance is something that dial direct should cater for and would help keep customers. I will probably leave next year for a multi insurance policy”

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Posted 7 months ago

“Been with DD for years - no issues, no claims, price always been reasonable compared to the market comparisons. This year went up by 35% ish - no claims etc etc. Phoned and managed to get a whopping 5% off the renewal price (which worked out just slightly under those elsewhere). But shouldn't have been stitched up by such an extent. Will give myself more time next year to look around properly and go elsewhere.”

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Posted 7 months ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

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Posted 7 months ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

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Posted 7 months ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

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Posted 7 months ago

“Price nearly doubled in 2 years went to cancel and they want so much more , joke of a company will defo change next year”

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Posted 7 months ago

“Im an OAP with a 100% record of no claims but was still asked to pay £170 more on me on renewing my car insurance. I think this quote was grossly unfair and way too expensive, I only live on my meagre pension.”

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Posted 7 months ago

“Reasonable price good service Claims are no problem”

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Posted 7 months ago

“Can speak to a human being! Excellent advice and followed our requests.”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 2,837 reviews