Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,974 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had to make a claim but when I needed some information your lady agent was very helpful”

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Posted 6 months ago

“very easy. to. renew and. did. not. increase the. previous price highly recommend”

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Posted 6 months ago

“Awful regarding claims process and lack of communication. Assigned Carpenters solicitors for a claim who never reply to emails or phone calls. Now being told my not at fault claim will be closed with zero compensation and I have to pay £375 in excess because the person who drove into the rear of my car has denied it despite exchanging details, photos and my medical record showing injury. Get told different things from dial direct and from Carpenters. Very poor and have left complaints but never responded to.”

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Posted 6 months ago

“This is the second year running that I have taken out insurance with Dial Direct, due to the very prompt service and good value for money with regards to both car insurance and breakdown cover.”

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Posted 6 months ago

“I had occasion to contact customer service and was impressed by the service they provided. Friendly, polite and helpful.”

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Posted 6 months ago

“The quote I received was quite competitive and offered the best terms for renewal”

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Posted 6 months ago

“Reasonably priced. Good communication regarding renewal.”

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Posted 6 months ago

“Always a good service”

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Posted 7 months ago

“Really helpful and reasonably priced”

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Posted 7 months ago

“Renewal process very easy to complete”

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Posted 7 months ago

“Very easy renewal process good price highly recommend”

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Posted 7 months ago

“Easy renewal, very reasonable price.would recommend.”

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Posted 7 months ago

“A refreshing change to find an insurance company that doesn't inflate the annual premium. Easy renewal and no need to search comparison websites as the price actually went down. Brilliant”

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Posted 7 months ago

“Really easy to set up insurance and great communication at renewal - my insurance cost went down this year and competitive price. I haven't had to use my insurance but feel happy knowing there is a 24 hour helpline.”

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Posted 7 months ago

“Good price”

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Posted 7 months ago

“Good price, always keeping me updated with texts and emails. Excellent company.”

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Posted 7 months ago

“Instead of getting cheaper due to claim-free use, the premium is getting horrendously more expensive.”

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Posted 7 months ago

“Despite the above inflation premium increase decided to go with DD another year. Renewing was easy.”

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Posted 7 months ago

“Simple and easy 2 insure my van and car”

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Posted 7 months ago

“This was a surprising find on Go Compare. Also, this company is far ahead of any other insurance company. They reward you for staying with them”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 2,974 reviews