Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap, polite advisors and the service was handled very efficiently.”

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Posted 1 year ago

“I rang over two weeks ago to explain that the auto- renewal process for my car insurance appeared to have misfired, renewing the policy in October 2022 when I had already taken out insurance with another company. The telephone operator explained that they could not deal with this (!) but that the appropriate department would contact me in a few days. It would appear the message was not transmitted accurately as the only thing that happened was that I received an email actioning my request to cancel the policy with effect from 16th October 2023. I rang the number suggested on the mail , again the operative was unable to deal with issue, simply requesting me to mail a different department., who would respond at the earliest in 3 to 5 days.”

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Posted 1 year ago

“Just renewed my insurance with Dial Direct and very happy with the minimal increase. I've also had a chat with their customer service lady who was friendly and helpful”

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Posted 1 year ago

“A solitary appalling service. Rang your company to renew the insurance but on a different car treble the price. Absolutely shocking!!!”

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Posted 1 year ago

“The whole process was efficient and eventually customer serviced”

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Posted 1 year ago

“Ease of use good price”

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Posted 1 year ago

“Car insurance dial direct the worse 9 years no claims had the cheek to double my new policy what's the point of 9 years no claim robbing people would never recommend”

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Posted 1 year ago

“No nonsense service”

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Posted 1 year ago

““Easy renewals. Good value for money”

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Posted 1 year ago

“Very competitive price - renewal was cheaper than offered on comparison sites. Easy renewal process.”

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Posted 1 year ago

“Low payments . Your company make it very easy to insurance and always keep me updated with everything”

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Posted 1 year ago

“My insurance almost doubled and I couldn’t get the info I needed in order to be able to provide other quoting insurers with information they needed re a no fault, uncontested claim I’d had. I was bounced from pillar to post. Spent hours on the phone. We had a lot going on so I ended up being stuck with the ridiculously high increase despite 7 years of no claims.”

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Posted 1 year ago

“The last year my policy was £350 this year it has gone up to £651 I can’t afford that and I’ll be cancelling why it should double is beyond me it may be due to an incident in 2019 but my last years policy was changed to include this so I’m baffled why £300 you may wonder why I didn’t cancel when it came to renewal the answer was I was on holiday abroad and then came back to deal with covid by that time it had renewed without me seeing it I thought never mind it’ll be around the same as last year £28 instead it was £56 I was shocked”

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Posted 1 year ago

“Never had to make a claim but renewal has been great each year. When all my other insurers increased premium Dial were the only ones that kept close at renewal. Have confidence that should I need to claim then it will be managed professionally”

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Posted 1 year ago

“Would recommend Dial Direct price of cover very good compared to other companies”

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Posted 1 year ago

“Easy renewals. Good value for money”

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Posted 1 year ago

“A new customer. Won't be renewing. Unfortunately had to make a claim. I was let down by company, contractors did not attend appointment not once but twice with no explanation. Still awaiting. Very unprofessional.”

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Posted 1 year ago

“It was easy to renew”

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Posted 1 year ago

“Friendly helpful service at reviewing my price when I called. Thank you .”

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Posted 1 year ago

“I would highly recommend Dial Direct as a car insurance provider as I've had no issues with them or the online portal for managing my insurance policy. However, I would like to make a suggestion that if a customer calls to make a claim on their car insurance, because of an accident, etc, and the vehicle is written off then the policy should automatically be cancelled, even if it means a conversation immediately with the customer. This to me seems logical as you cannot insure a car that no longer exists however, after my car was written off in an accident on 6th July, Dial Direct continues to take 3 more direct debit payments from me as "I" hadn't cancelled the policy. I've had numerous conversations with Dial Direct about the accident and at no point was I instructed that cancelling the policy would need to be done separately by me and not automatically as part of the claim. Now I'm being told that it will be cancelled with immediate effect and I'll lose the money paid in the last 3 payments.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews