Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Copasetic. Very easy to deal with. Reasonable prices. Faultless really.”

Helpful Report

Posted 1 year ago

“Having been a long term loyal customer I was disappointed that my renewal Was nearly double last years figure with no negotiating …. … Very disheartening ……….”

Helpful Report

Posted 1 year ago

“Existing customer who gets no discount for my renewal. I find that utterly poor business practice. This is the last time I use Dial direct.”

Helpful Report

Posted 1 year ago

“Excellent customer service amazing thank you for the hard copy of policy documents”

Helpful Report

Posted 1 year ago

“I have cancelled my policy with yourselves, but you are on insisting that I owe you money,I have cancelled the direct debit.I got an email from yourselves to say that my policy was coming to and end,but you never sent me a quote for the new policy, so I went looking for a new policy,which I found,so I went with that insurance company. Then all of a sudden I got a letter from yourselves to say that I owe you money for the new policy you had stated, so I am not willing to pay any monies to you for that month,if you want to take any further then do please so,but you are not getting any money from me. Yours sincerely Kevin Bright”

Helpful Report

Posted 1 year ago

“No hassle renewing car insurance. Would recommend to friends”

Helpful Report

Posted 1 year ago

“Found this company online, price was brilliant, Web site easy to understand renewal was seamless, I recommend this company.”

Helpful Report

Posted 1 year ago

“Not happy with the high increase in price, far more than the cost of inflation, second year running on inflated prices.”

Helpful Report

Posted 1 year ago

“Was given my price for my insurance for the year / month ,with a email from Dial Direct . Taken the money out of my bank & it was more than what the email had sent . As times are hard with everything going up up up each time . Why….as NO up date about it from your company….”

Helpful Report

Posted 1 year ago

“Good competitive insurance company”

Helpful Report

Posted 1 year ago

“VERY COMPETATIVE PRICES”

Helpful Report

Posted 1 year ago

“Great customer relations. Easy to get quote and very competitive. Have had a claim and dealt with very well.”

Helpful Report

Posted 1 year ago

“Been with Dial Direct for 5 years, never once had an issue with them, staff have always been mega helpful, always been able to accommodate any requests”

Helpful Report

Posted 1 year ago

“Renewal was competitive and easy to do. So far I haven’t had to make a claim (🤞🤞🍀) and obviously that will be when customer service can be judged!!!”

Helpful Report

Posted 1 year ago

“Very happy with my renewal which was cheaper than the offers on Moneysupermarket. The renewal process is transparent too. This is my 2nd year with Dial Direct. Happy so far!”

Helpful Report

Posted 1 year ago

“Everything was good”

Helpful Report

Posted 1 year ago

“excellent service, price very competitive.”

Helpful Report

Posted 1 year ago

“Very disappointed to get an email (after cooling off period) telling me my insurance was going to be split between 2 companies. And in the event of one going bust (and me having an accident) I wouldn’t get the full payout. I will not be renewing next year regardless of cost due to this cheeky stunt”

Helpful Report

Posted 1 year ago

“Insured my home contents recently with Dial Direct. Very competitive price.”

Helpful Report

Posted 1 year ago

“Very happy to insure my car with dial direct”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews