Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good professional service”

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Posted 2 months ago

“All good I am happy.”

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Posted 2 months ago

“very professional people,”

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Posted 2 months ago

“Very good cover at a very reasonable price.”

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Posted 2 months ago

“excellent service can't fought there customer service”

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Posted 2 months ago

“Very happy with the cost of my insurance this time. Considerably lower than last year and same cover.”

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Posted 2 months ago

“Appalling service I cancelled in July online pressed the option to confirm and still provided internet and take money off me and say I owe money seems like a con to make money would never recommend Dial Direct”

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Posted 2 months ago

“Compatible prices, good Customer Care Team and always helpful”

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Posted 2 months ago

“Very competetive price and renewed with them again this year”

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Posted 2 months ago

“Having requested a paper copy of the policy to be sent once it was renewed, a month later and I'm still waiting.”

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Posted 2 months ago

“I was expecting a hike in my renewal for this year. I was pleasantly surprised when the quote came through at £200 LESS than last year. Not one of the compare sights came anywhere near either. (the closest was about £100 more)”

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Posted 2 months ago

“Very happy with the company easy to understand and good service will recommend to anyone .”

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Posted 2 months ago

“Never had to make a claim but when I needed some information your lady agent was very helpful”

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Posted 2 months ago

“very easy. to. renew and. did. not. increase the. previous price highly recommend”

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Posted 2 months ago

“Awful regarding claims process and lack of communication. Assigned Carpenters solicitors for a claim who never reply to emails or phone calls. Now being told my not at fault claim will be closed with zero compensation and I have to pay £375 in excess because the person who drove into the rear of my car has denied it despite exchanging details, photos and my medical record showing injury. Get told different things from dial direct and from Carpenters. Very poor and have left complaints but never responded to.”

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Posted 2 months ago

“This is the second year running that I have taken out insurance with Dial Direct, due to the very prompt service and good value for money with regards to both car insurance and breakdown cover.”

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Posted 2 months ago

“I had occasion to contact customer service and was impressed by the service they provided. Friendly, polite and helpful.”

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Posted 2 months ago

“The quote I received was quite competitive and offered the best terms for renewal”

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Posted 2 months ago

“Reasonably priced. Good communication regarding renewal.”

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Posted 2 months ago

“Always a good service”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 2,783 reviews