Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claiming was terrible, work carried out was of a low standard. No hire car even though it was on my policy.”

Helpful Report

Posted 3 months ago

“Excellent service Excellent communication Excellent price Excellent product”

Helpful Report

Posted 3 months ago

“Spoke on the phone to renew my policy the young lady was very helpful explaining everything very well all went smoothly very satisfied.”

Helpful Report

Posted 3 months ago

“Very good customer service”

Helpful Report

Posted 3 months ago

“Honestly the BEST. I stayed with them for 2 years running. Normally I look for better, and this year I thought I had, but unfortunately the company I'm now using don't include if hit by an uninsured driver for free”

Helpful Report

Posted 3 months ago

“Easy to deal with by phone - and got a good price!”

Helpful Report

Posted 3 months ago

“Been with this insurance company a while now but at the current price that won’t be continuing nxt yr, in 4 yrs my insurance has doubled meaning I have to look elsewhere in the future.”

Helpful Report

Posted 3 months ago

“After my car was damaged in supermarket car park when I was not in it,my claim was dealt with quickly and efficiently by very helpful staff”

Helpful Report

Posted 3 months ago

“Simple quick renewal, picks up the phone if you need to speak to a human just very easy company to deal with”

Helpful Report

Posted 3 months ago

“An honest insurance company would advice other potential customers a good company. john jones”

Helpful Report

Posted 3 months ago

“Simple, quick and efficient in renewing policy. Clear and precise when payment will be deducted from account. Prompt in sending email confirmation of renewal and payment.”

Helpful Report

Posted 3 months ago

“Ease of renewal & payment”

Helpful Report

Posted 3 months ago

“Ease of renewal, great prices”

Helpful Report

Posted 3 months ago

“You made it so quick and easy to renew.”

Helpful Report

Posted 3 months ago

“Kept quote in line with previous year but maintained quality of cover”

Helpful Report

Posted 3 months ago

“As a repeat customer my premium has increased annually but has still been more competitive than prices quoted on comparison websites for the same level of cover. Included RAC recovery is an added bonus for peace of mind. Thankfully I have not needed to make any claims and therefore cannot comment further but the company has been efficient in my dealings with it over the last few years.”

Helpful Report

Posted 3 months ago

“The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,”

Helpful Report

Posted 3 months ago

“Easy company to deal with. First time dealt with advisor. Once up and running everything is done online quick and easy. Pay by DD and each month get a message of thanks for my payment. Good price and no problem calling them if you need to speak to someone. Very pleased with Dial Direct.”

Helpful Report

Posted 3 months ago

“Very good service and the right price and very helpful”

Helpful Report

Posted 3 months ago

“Very helpful and easy to speak to someone .”

Helpful Report

Posted 3 months ago

Dial Direct is rated 4.3 based on 2,783 reviews