Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,972 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My renewal increased by 415 ukp. Wife has cancer so now only local trips.”

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Posted 4 months ago

“I have been a Royal Customer for some time, this year I could have got my car insurance cheaper, so next year I will look around and check before renewing.”

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Posted 4 months ago

“Amazing customer service. Explained, all details and understood my needs.. What a refreshing change to speak to a caring person.. keep it up. Thank you Kind regards Angela Daughtrey.”

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Posted 4 months ago

“Very easy to renew policy good price cover's every thing needed good to know you have peace of mind for another year”

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Posted 4 months ago

“It didn't really, I rang to reduce my cover and was quoted almost double, being treated as a new quote, not a renewal..”

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Posted 4 months ago

“i was quoted a reasonable price and every thing went through ok .i was pleased with the service i got thankyou”

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Posted 4 months ago

“I was grateful to speak to a person and not just fill things in on the computer. There was a slight hiccup but when I rang back the necessary amendments were immediately made. The price was competitive. I hope I never have to call on my insurance but I hope if I do everything will be just as straightforward.”

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Posted 4 months ago

“My insurance expired The renewal price wasn't available I was charged more because I hadn't allowed atomic renewal... I have been a customer for some years Very disappointed with renewal price xx”

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Posted 4 months ago

“Always filled my requirements within budget, thank you”

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Posted 4 months ago

“It gave me a terrific quote with extras such as motor legal protection, protected no claims bonus and breakdown cover”

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Posted 4 months ago

“I found Dial direct pretty cheap , and with all whistles and bells , so happy with cost.”

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Posted 4 months ago

“cheaper than all the others and always happy to help with enquiries”

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Posted 4 months ago

“Dial Direct fixed my damaged car after a bad accident. Their service was excellent and would recommend them before other insurance companies. Try them for yourself.”

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Posted 4 months ago

“A very good firm to deal with a good price and good coverage”

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Posted 4 months ago

“Good renewal price.”

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Posted 4 months ago

“Good renewal price for car”

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Posted 4 months ago

“good renewal price for our car insurance, good level of cover provided”

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Posted 4 months ago

“A very competitive premium”

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Posted 4 months ago

“Motor ins. Wait 20 mins for connection. About to pay lost connection. Phoned again.got contact .told to hold on . Received message ,office closed.!! They did not make me happy.!!”

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Posted 4 months ago

“When insurance is not insurance, when it is dial direct”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 2,972 reviews