Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,974 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I fail to see how anyone can compare with Dial Direct to include RAC and legal fees very good company will renew next year for sure”

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Posted 6 months ago

“Clear information. Reasonably priced policies. Friendly & helpful staff at the call centre who are knowledgeable about their policies.”

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Posted 6 months ago

“Always reachable there to assist when needed.helpful”

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Posted 6 months ago

“Charging fifthy quid to change address did not make me happy.”

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Posted 6 months ago

“Price increase reasonable”

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Posted 6 months ago

“Great communicatio excellent value for money and seamless renewal”

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Posted 6 months ago

“Very helpful, real world people, very good service, thank you”

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Posted 6 months ago

“Value for money, very helpful and courteous at all times.”

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Posted 6 months ago

“Good professional service”

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Posted 6 months ago

“All good I am happy.”

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Posted 6 months ago

“very professional people,”

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Posted 6 months ago

“Very good cover at a very reasonable price.”

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Posted 6 months ago

“excellent service can't fought there customer service”

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Posted 6 months ago

“Very happy with the cost of my insurance this time. Considerably lower than last year and same cover.”

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Posted 6 months ago

“Appalling service I cancelled in July online pressed the option to confirm and still provided internet and take money off me and say I owe money seems like a con to make money would never recommend Dial Direct”

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Posted 6 months ago

“Compatible prices, good Customer Care Team and always helpful”

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Posted 6 months ago

“Very competetive price and renewed with them again this year”

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Posted 6 months ago

“Having requested a paper copy of the policy to be sent once it was renewed, a month later and I'm still waiting.”

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Posted 6 months ago

“I was expecting a hike in my renewal for this year. I was pleasantly surprised when the quote came through at £200 LESS than last year. Not one of the compare sights came anywhere near either. (the closest was about £100 more)”

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Posted 6 months ago

“Very happy with the company easy to understand and good service will recommend to anyone .”

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Posted 6 months ago

Dial Direct is rated 4.3 based on 2,974 reviews