Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,837 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person on the phone was very obliging and sorted my insurance immediately, I. Have no hesitation in recommending this firm for car insurance.”

Helpful Report

Posted 7 months ago

“Cheap and efficient. The process was easy.”

Helpful Report

Posted 7 months ago

“Very helpful service on phone”

Helpful Report

Posted 7 months ago

“stayed for another year, price compared well with other companies.”

Helpful Report

Posted 7 months ago

“Although the premium had gone up this year like every thing else we decided to stay we Dial Direct for both cars because as a company we find them quite easy to deal with.”

Helpful Report

Posted 7 months ago

“very very good”

Helpful Report

Posted 7 months ago

“Easy to deal with, always happy to help, competitve prices.”

Helpful Report

Posted 7 months ago

“Dealing with one of your telephone staff was memorable due to there Pleasant manner and knowledge of the subject.”

Helpful Report

Posted 7 months ago

“When I received my renewal quote, was disappointed how much it had gone up. I had already checked with comparison sites. Although not the cheapest I decided to stay with Dial Direct for another year. I like that I can check my documents anytime, the site is easy to navigate and the service is good”

Helpful Report

Posted 7 months ago

“Got my renewal quote, looked on line for comparisons, their quote was competitive, rang in and renewed. No fuss, no problems”

Helpful Report

Posted 7 months ago

“Happy with your insurance service smooth as silk,, car insurance has gone up astronomically,,been with you a couple or so years just hope I can deal with you again next year rather than jump ship thank you for the professional service you provided.”

Helpful Report

Posted 7 months ago

“very very poor will not use again”

Helpful Report

Posted 7 months ago

“Great portal allows you to access all your documents at any time. Renewals come via the portal too and it is very easy to compare new quote with previous premium. The latest quote was competitive. I have made one claim and was very happy with the response and customer service. Following the latest renewal quote I wanted to speak to someone and got through very quickly. They gave me great service. Great all-round service.”

Helpful Report

Posted 7 months ago

“Been with Dial Direct for about six year's and everything has been really good until this year. My policy price rose by over twenty five per cent and when I complained about it the response was very disappointing, I will definitely change to another insurer next year”

Helpful Report

Posted 7 months ago

“The quote was good. Had no issues sorting it out. This is my second year with them i see no reason to leave. My partner will be contacting them soon fo a quote of her own”

Helpful Report

Posted 7 months ago

“I have been with Dial DIRECT for three years now, I find they are very efficient to deal with and understand the complexity customers require when insuring a car and getting the best deal at the best price.”

Helpful Report

Posted 7 months ago

“Always excellent price and fantastic service”

Helpful Report

Posted 7 months ago

“Does what it says on the tin easy to get car insurance”

Helpful Report

Posted 7 months ago

“Easy to renew my car insurance”

Helpful Report

Posted 8 months ago

“Not happy my renewal went up by £40”

Helpful Report

Posted 8 months ago

Dial Direct is rated 4.3 based on 2,837 reviews