Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was satisfactory, company ok, best to stay with a firm you know”

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Posted 1 year ago

“I usually shop around every year for the best deal for car insurance as I can always find a much better deal than the high price for renewal quoted but after a phone call with customer services they offered a competitive price undercutting other quotes. I would prefer the renewal quote sent out to a ‘valued customer’ to reflect the actual price for renewing with the same insurance broker and not the inflated price shown in the next year’s quote please! It would feel more transparent and less underhanded. Just sayin’!”

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Posted 1 year ago

“I got through to a customer service rep on the phone very quickly and they reduced my renewal price to an amount I was very happy with.”

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Posted 1 year ago

“Very pleased no major increases in price this year also easy to change details etc on the web sight Very pleased”

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Posted 1 year ago

“Upto date they've not gotten back to me after contacting them, yet on the phone as they couldn't solve my issue, l was promised a call back and no one bothered.”

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Posted 1 year ago

“Efficient service”

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Posted 1 year ago

“Yes disappointed my monthly payments went up,so probably won't be renewing next year.”

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Posted 1 year ago

“Does not reward loyalty - uncompetitive year on year and totally inflexible when price against others raised . Won’t be renewing next year !”

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Posted 1 year ago

“premium went up again . never claimed in 20 yrs but still keeps going up ... ? .”

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Posted 1 year ago

“I have only had experience with this company in obtaining and renewing a policy, both acts were quite simply and straight forward with no problems.”

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Posted 1 year ago

“just renewed. No experience of customer service as have not had any claims.”

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Posted 1 year ago

“Premium increased but not by much. Quick prompt to my enquiries.”

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Posted 1 year ago

“Auto renew took place without offering a renewal price .by passing any comparisions ONLY found out by banking audit. Customer service had to be contacted. then process of refund to my Bank had to take place. on a clerical error /machine error to over charge that I had to question never before had this happened Hope it does not happen to anyone else.”

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Posted 1 year ago

“Good service and no hassle!”

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Posted 1 year ago

“Had to make a claim it was made so easy to sort out so I stayed with the company for a second year.”

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Posted 1 year ago

“The only complaint I have is you don't send out the policy. I don't have a printer so I can't print it out.”

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Posted 1 year ago

“Best renewable quote went up in second year but not by much better than other quotes I had good quality for wat they offer you 👌”

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Posted 1 year ago

“Friendly and helpful staff when I renewed my Policy. Very clear explanations and service in providing documents were as promised. Highly recommended Company to deal with.”

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Posted 1 year ago

“My premium was very high ! Had I had more time I would have changed my insurer!!”

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Posted 1 year ago

“good price at first then renewal was not they are annoying, always emailing, what do you think of us, leave feedback, recommend us, and how are we doing.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews