Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,893 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ex service very helpful thank you”

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Posted 6 days ago

“I have as yet never had to make a claim but am very disappointed in how much my insurance is now this has been n creeping up over the last 3 years & will certainly being looking at other insurance company’s next year”

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Posted 1 week ago

“The policy has increased again how does this make happy you need to keep the price low as possible”

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Posted 1 month ago

“A good company to deal with. Staff very helpfull and polite”

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Posted 1 month ago

“Price was okay. Easy to navigate through documents. Not much else you can say until you need to make a claim.”

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Posted 2 months ago

“Good price, would like policy in paper form.”

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Posted 2 months ago

“website is easy to navigate and changes easy enough to make. But the large increase in premium wasn't what i needed. Yes it was my fault as I was sleepwalking through renewal. But as an existing customer I expected a better deal”

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Posted 2 months ago

“My renewal increased by 415 ukp. Wife has cancer so now only local trips.”

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Posted 2 months ago

“I have been a Royal Customer for some time, this year I could have got my car insurance cheaper, so next year I will look around and check before renewing.”

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Posted 2 months ago

“It didn't really, I rang to reduce my cover and was quoted almost double, being treated as a new quote, not a renewal..”

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Posted 2 months ago

“My insurance expired The renewal price wasn't available I was charged more because I hadn't allowed atomic renewal... I have been a customer for some years Very disappointed with renewal price xx”

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Posted 3 months ago

“Every thing was carried out as expected. Although one would expect with having not made a claim and a loyalty bonus no increase in premium.”

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Posted 4 months ago

“Unfortunately I received a renewal notice doubling this year's premiem but after a short discussion the price was dropped . Why would a company do this sort of thing. As a pensioner I am not stupid. I wonder if the sort of action will be repated next year??? Not happy!!”

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Posted 4 months ago

“well after giving me a renewal quote for £1300 i looked for other insurance and found cheaper so i rang up too cancel my insurance i was asked for my new quote i told them and they offered me insurance for just over £800 so why couldn’t you do that in the first place which annoys me”

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Posted 4 months ago

“Charging fifthy quid to change address did not make me happy.”

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Posted 5 months ago

“Good price for car insurance but ONLY when I rang to change insurers! Why not offer better price initially?”

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Posted 5 months ago

“Too expensive”

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Posted 7 months ago

“Well it didn't really. It was still the cheapest I could find, but the price had still risen over 30%. Considering I only drive 400 miles per year average, I consider that a lot. However, it does have breakdown cover with it, so that gives peace of mind. Judging by some of the prices quoted on price comparison sites it would almost seem reasonable.”

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Posted 7 months ago

“Have been with Dial Direct for a few years and have been very happy with service and premium. This year the premium has doubled which is very disappointing.”

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Posted 7 months ago

“My car insurance increased by 30% which was a shock. Dial direct used to apply some discount but on this occasion decided they couldn’t. Disappointed loyal customer.”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 2,893 reviews