Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,893 Reviews

83 %

of reviewers recommend Dial Direct

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4.3

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice Care their customers”

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Posted 1 day ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 2 days ago

“Have been with dial direct for a, few years, no need to look around for a better deal, towards the end of the years contract they send me a new proposal, always been pleased with their new contract.”

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Posted 1 week ago

“I have been with dial direct 15 years and they do a fantastic job job 5 stars”

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Posted 2 weeks ago

“Easy to renew annually”

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Posted 3 weeks ago

“Ok so far no problem”

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Posted 1 month ago

“Been with Direct for couple of years and find them very good to deal with, keep me updated and keep price of car insurance good value 👍”

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Posted 1 month ago

“They give me a great deal with less hassle Highly recommend them”

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Posted 2 months ago

“Competitive pricing”

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Posted 2 months ago

“Good service and quotes. I have not had to make a claim to date but hope this would be easy should the need ever arise.”

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Posted 2 months ago

“Price very good service excellent. Back up good.”

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Posted 2 months ago

“I am happy with service so far , easy to deal with, I recommend others to use it.”

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Posted 2 months ago

“Renewal was ok this time and lady on phone was very helpful. Actually less than last year for a change.”

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Posted 2 months ago

“Was quick and easy to renew as I had left it to just two days before renewal. Had a lovely person on the phone. Very helpful. Thuu it s is my third year now. Not made a claim so can’t comment on thst”

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Posted 2 months ago

“i was quoted a reasonable price and every thing went through ok .i was pleased with the service i got thankyou”

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Posted 2 months ago

“good renewal price for our car insurance, good level of cover provided”

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Posted 3 months ago

“Nice helpful manner on the phone. Did as they said they would. Nice reliable service”

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Posted 3 months ago

“I was pleased with the cost but found it difficult to contact staff with a query. Also, I recommended this agency to my daughter. The cost of taking a policy with you was exorbitant.”

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Posted 3 months ago

“The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌”

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Posted 3 months ago

“Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 2,893 reviews