“Originally, thought they were great! BUT, they held information from me regarding my claim, which resulted in me being led to believe it was being dealt with, and then 4 months after the accident it all comes out!! Awful communication, doesn't seem like they actually want to support you as their customer, and want to settle with anything easily...WOULD NOT recommend!!! I will be taking this further!”
“Terrible. I brought a car insurance policy with them, my occupation was incorrect. Not sure why or how as I inputted it correctly however upon requesting to change this within 5 minutes of getting policy documents, I got told via the live chat that the premium would increase by over £1000 just to amend the occupation! The policy was £1340 and they were then going to try and charge an additional £1000 on top! Luckily due to the current times in the country, they had to offer cancellation free of charge!”
“Absolute joke of a company. If you report an accident that wasn't your fault and you send photos, they will eventually tell you that photos have no purpose as they are not a moving image. I'm pretty sure if you had a enemy they would fight your corner more than these clowns.”
“Been with "diamond" insurance for under a year. Price was great to start with. I enquired about change of address recently as considered moving in with my partner and price came back a lot higher than I expected. I didn't accept the change of address and the bloke (on web chat) duped me into this change and expected it on my behalf! Luckily my partner is clued up and challenged this.
Ladies Keep Well AWAY as these lot will empty your bank!! Use a reputable insurance company.”
“These people are absolute robbers, been with them for 4 years and so far price stayed roughly the same and this year even though a named driver had his points REMOVED it went up 2000!! We phoned and asked what is going on as we thought they made a mistake and they could only say “a number of factors come to play but i cant specify any of them as i wouldnt know” we had a lot of problems with this company as they stole money out our account without us knowing and then claimed it was accidental, as a way of apologising they promised us we would “be in for a shock” when we went renew, i can definetly confirm we were in for a shock the renewal went up by 2k, stay away from these idiots.”
“beware of cheap quotes from this admiral company , once you've paid they take more money off you in the name of administration. 40 pounds for changing a couple of digits. I think this is a ploy to get more cash of customrs”
“I had an accident which wasn’t my fault and was treat appallingly by Diamond. Tried to put a claim in but they kept dismissing it even with photographic evidence and my record from going to A&E. All they care about is themselves! They claim to care about their customers but all they are about is not losing out on money! AVOID THEM!”
“although diamond aim to be the best insurers I can tell you from experience, this is far from the truth. They try to keep parts of your policy from you In order to prevent you from claiming. All diamond are interested in is increasing profits whilst doing customers out of pocket.”
