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First Alternative Reviews

3.8 Rating 232 Reviews
69 %
of reviewers recommend First Alternative
3.8
Based on 232 reviews
Customer Service
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Hi I head insurance but really bad service when I head accident I give them all evidence energy claim seattle in 10 month But car claim seattle after 2 years but now they not paying my excess fee . Service is bad 00000
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Posted 5 years ago
Straight forward insurers. I like it.
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(Car Insurance) - Posted 5 years ago
I would recommend first alternative to everyone who drives.THEY are very friendly and helpful nothing is to much trouuble..I have had no problem with my policy.definitely worth a try.
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(Car Insurance) - Posted 5 years ago
Through go compare no problem then online to First Alternative for my car insurance easy application no problems after payment received then documentation followed. Will again use for renewal of car insurance in July. Good service all round
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(Car Insurance) - Posted 5 years ago
Fast, efficient, good value for the money
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(Car Insurance) - Posted 5 years ago
I've never had a problem with my policy
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(Car Insurance) - Posted 5 years ago
Very helpful and professional honest guidance and advice.
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Posted 6 years ago
Very helpful service on time recovery
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(Car Insurance) - Posted 6 years ago
Spot on with me so far but i haven't put a claim in so i cant really rate them on that
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(Car Insurance) - Posted 6 years ago
Good company if they can beat my next renewal i will stay
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(Car Insurance) - Posted 6 years ago
Amazingly for an insurer I can only provide positive comments! Each time I have called they have dealt with me so efficiently and even when i had a claim it was so simple and fast; no issues at all.
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Posted 6 years ago
great customer service , easy to buy online
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(Car Insurance) - Posted 6 years ago
Easy and reliable
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Posted 6 years ago
I had an easy and hassle free experience with them.HAve recommended them to friends and family
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(Car Insurance) - Posted 6 years ago
Wouldn’t recommend, when you have to make a claim after 18 years of paying insurance they won’t pay you what your car is worth! What have I paid insurance for? Ask them to repair the car instead and their reply is well it will cost double of what we are offering to pay out! Exactly my case.... bad accident near fatal and can’t even get what my car is worth, to replace it like for like.....RIP OFF. I wouldn’t trust them with my life yet alone my car insurance
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Posted 6 years ago
They love taking your money .But if you have to claim then they push you from pillar to post and" treat you like $hitte .. THE WORST COMPANY TO DEAL WITH...stay away from this Esure Company ... more like "we Esure know how to mess you about"....
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Posted 6 years ago
ok service and good vfm
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(Car Insurance) - Posted 6 years ago
Verry bad services I'm not recommended for any people I'm recently change my adress very near my home same city same post code and they charge me 200£ extra this is not fair
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Posted 6 years ago
What a joke! Communication absolutely shocking. After 10 e- mails and 5 phone calls, and 3 months I am still waiting for a straight forward claim with the policy holder admitting full responsibility. I am the injured 3rd party. STAY AWAY!!!!
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Posted 6 years ago
Very helpful, excellent value for money. would recommend them to anyone who was looking for insurance God save the Queen
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(Car Insurance) - Posted 6 years ago
First Alternative is rated 3.8 based on 232 reviews