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First Alternative Reviews

3.8 Rating 232 Reviews
69 %
of reviewers recommend First Alternative
3.8
Based on 232 reviews
Customer Service
Communication Channels
Telephone

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Anonymous
Anonymous  // 01/01/2019
Can't get thru on numerous telephone numbers, emails don't work. Can't change my car on line. Absolutely disgusted with customer service
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Posted 4 years ago
Excellent service no complaints
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(Car Insurance) - Posted 4 years ago
Recieved my renewal, - prices had doubled. Renewal due to start 6th november. I called in october to inform them i did not want to renew, was told automatic renewal had be cancelled. Absolutly appalled to see a payment had come out of my bank again from them this month. I logged into my account and they have renewed my policy anyway. I am absolutly fuming. So if this could be given a 0 star it would have been. Shocking, avoid at all cost
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Posted 4 years ago
Very helpful and friendly service over the phone and honoured my no claims even though my previous insurance provider would only go to 9 not my 11
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(Car Insurance) - Posted 4 years ago
Highly recommend this company , very helpful & explained clearly about policy, will be using again.
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(Car Insurance) - Posted 4 years ago
I was very impressed at the ease of arranging my claim and for the collection of my car, repair and delivery back to me. It was minimum hassle. The courteous way in which things were handled was an added bonus.
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(Car Insurance) - Posted 4 years ago
Very helpful when I changed my vehicle especially as I did not go ahead with the one I had obtained cover. It was not a problem when the one I actually purchased had to be put on its original reg number form the private plate and I am sure they will be very helpful when I eventually obtain my private plate from DVLA. Very impressed
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(Car Insurance) - Posted 4 years ago
Dreadful customer service. Policy auto-renews without consent then impossible to cancel
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Posted 4 years ago
No problems that's all
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(Car Insurance) - Posted 4 years ago
Easy to access the information. Plain English. Nothing too complicated.
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(Car Insurance) - Posted 4 years ago
easy to deal with, very polite.
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(Car Insurance) - Posted 4 years ago
Excellent service easy to use follow directions .
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(Car Insurance) - Posted 4 years ago
Everything went like clockwork, just hope its as good if I need to make a claim.
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(Car Insurance) - Posted 4 years ago
Dealt promptly and efficiently with claim
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(Car Insurance) - Posted 4 years ago
fear,friendly ,qicly,the best !
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(Car Insurance) - Posted 4 years ago
Couldn't find fault with them, only thing I can say disappointment no paper cover documents
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(Car Insurance) - Posted 4 years ago
Absolutely disgusted by this company I have supposedly had an automatic renewal email, which I have to date not received with a quote for my car insurance nearly double of what I paid the year before. I have not had a claim or speeding fine so I have no idea why. Scanning my accounts I realised that large monthly payments have been automatically deducted without my consent (although the argument is that I gave consent to this a year ago when I took out the policy!!!) Absolutely disgusting and cannot believe that this is allowed. Now I am being asked to pay £35 to cancel the ridiculously priced policy and some sort of legal cover they apparently paid upfront of which I have no paperwork trail of that I ever agreed to! Avoid at all costs!!!!
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Posted 5 years ago
Easy to deal with and problems resolved quickly when trying to sort out my no claims discount
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Posted 5 years ago
Good customer services
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(Car Insurance) - Posted 5 years ago
would recomend to any one
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Posted 5 years ago
First Alternative is rated 3.8 based on 232 reviews