First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma Hastings was very helpful thankyou very much. Music did drive me a bit stir crazy and was on hold for a while but once through couldn't fault her dealt with my query for me.”

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Posted 5 years ago

“Waited too long to answer staffs are talking too fast .Rachael was the best helped thank you”

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Posted 5 years ago

“Disgusting service, give you a low quote to get you hooked, then jack the price up over the phone, should be done for false advertising.”

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Posted 5 years ago

“Rubbish rip off avoid at all cost!!!”

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Posted 5 years ago

“Avoid! Got a good quote online, but said they needed to verify with me over the phone. No phone call so rang them several times, was fobbed off and told they would ring me back. Asked 100 questions and then told that the new quote was £150 more than stated online! Even though I answered the questions on the phone exactly as asked online. Told them to stick it and have gone with another trusted Insurer. Deceitful and terrible customer service please avoid!!”

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Posted 5 years ago

“The worst insurance company i habe ever used. AVOID AT ALL COST”

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Posted 5 years ago

“Absolute disgrace of a company, been with them over 5 years with no claims and no changes, changed number plate and address, cost me £81!!!! Absolute crooks. Will not be renewing, avoid at all costs. No wonder everyone is getting peeved off at getting ripped off.”

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Posted 5 years ago

“Absolute thieves, changed address £65, changed car £65, added driver £65, took driver off £65 changes are now more than the premium, avoid this company”

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Posted 5 years ago

“Really poor customer service provided by Hannah and Emma at the Redditch office! This company have not provided a renewal in the time frame stated and said that the email had been sent to me. I hope they can prove this considering I called them twice asking for the renewal. I was then told the they will not provide a renewal with 2 weeks until my policy comes to an end. This was due to two non fault claims being made on my part. They advised a manager would call me yesterday which didn’t happen inspite if numerous emails being sent to Hannah who very simply can’t seem to company procedure!!!! Let’s see if we have any joy today!!!”

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Posted 5 years ago

“The company is a joke, went through comparison site, was told the quote could not be right and they jacked it up over £500, the eventually got it down so it was about 300 over. They asked for proof of address and then passport both was doing during the quote and accepted. They have not asked for this info several times and when I called them admitted they have it. Now the proof is not good enough for them and want more info I can’t provide as I’m working away. It’s borderline harassment due to their incompetence. Don’t use them.”

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Posted 5 years ago

“absolute thieves . took my money and rind me up every week with another add on or some technical requirement i need to adhere to . which ends uo in more money . no one to complain too . carnt cancel as they'll administer more charges . complete con of a company . i can only assume they have no repeat custom the way they operate . i for sure will never use first insurance again . they need investigating for misconduct . when mentioned theres no one to even discuss your concerns. AVOID AVOID AVOID seriously crooks”

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Posted 5 years ago

“rip off company. Avoid avoid you will be lucky if you avoid them. they charge a fortune if you want to make change or want to cancel it. total bunch of thieves”

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Posted 5 years ago

“felt let down bi company operators fake and hiden information sending extra documentation in a limited time to be able to do something, different information from one day to another, they are tiyng to take you the money withaut giving nothing back asking extra money for canceletion”

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Posted 6 years ago

“Over priced. Almost 3 x more expensive than other insurers. These 5 star ratings have to be false. Total rip off merchants. Dont believe the hype people, go elsewhere.”

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Posted 6 years ago

“Very helpful guy”

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Posted 6 years ago

“After having a few initial problems with my car insurance and speaking to many different agents on the phone Amber sorted everything for myself when so many other people i had spoke to could not. Very professional and understanding. Hope to deal with Amber again. 10 out of 10 Mrs K Greenfield”

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Posted 6 years ago

“Efficient, friendly and professional approach from Dimitrios. Thank You for advice and help I recived.”

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Posted 6 years ago

“Good helpful”

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Posted 6 years ago

“Great service thanks”

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Posted 6 years ago

“Perfect service great guy”

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Posted 6 years ago

First Insurance is rated 3.7 based on 390 reviews