First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service that I have received from the operators has always been good. Especially today when I dealt with a lady named Caitlin Allen. She was very attentive and resolved my issue quickly”

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Posted 7 years ago

“Shit company Do not use”

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Posted 7 years ago

“Total shit Stay away”

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Posted 7 years ago

“The most ignorant insurace company out there DO NOT USE Liars and thiefs Worst experience ever Full of 2 faced liars Stay well clear of this shit company”

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Posted 7 years ago

“I had a problem with my policy and Jessica Fernandes sorted it out very quickly and without any fuss, thanks”

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Posted 7 years ago

“amended registration plate on the policy and didnt charge for the change - helpful and polite”

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Posted 7 years ago

“Quick response time, easy and clear communication, sent link with easy guidelines for information requested. Many thanks!”

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Posted 7 years ago

“I uploaded my certificate for 3yrs no claims bonus, after almost 1 month I was sent an email to say they haven't got proof of 3 yrs & I should pay an additional £185.00. Really wish I hadn't chosen them, I will speak to them tomorrow then cancel if It's not rectified. Poor customer services. 😡😡😡😡”

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Posted 7 years ago

“The lady I spoke with on the phone was so helpful very polite, her voice was so clear and sweet, she did her best to find the best options for me and did not rush me in anyway, you need more like her..”

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Posted 7 years ago

“The adviser was effective and answered my quiery promptly.”

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Posted 7 years ago

“Having a bit of a trouble with some pending documentation from my other policy providers, I called the customer line and the person who was on the other side of the phone, Jessica Fernandes not only understood my problem from my brief explanation, she personally called the other insurance company I'm also involved with, and sort within few minutes a documentation problem that I couldn't solved myself. I'm very happy having an insurance policy with FirstInsurance and can't recommend it enough”

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Posted 7 years ago

“Caitlyn Allen who dealt with my enquiry on the phone. Probably one of the most efficient people I've ever dealt with! Professional, knowledgeable, helpful and phoned back when she said she was going to! She is a credit to your business.”

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Posted 7 years ago

“The advisor was so helpful really appreciate he's help mikhail is the man he gets it done he's a true representative of your company....promotion comes to mind”

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Posted 7 years ago

“Quick easy and polite.”

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Posted 7 years ago

“helped by Jessica Fernandes who added new driver quickly and efficiently with no admin or policy costs”

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Posted 7 years ago

“Great,very professional ,kind and good price for insurance.Thanks to Emma Shipp”

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Posted 7 years ago

“Very professional,kind and good value for the product.thanks”

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Posted 7 years ago

“I used the online chat tool to contact the customer services with a query and it was resolved very promptly by one of your staff members called Caitlyn”

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Posted 7 years ago

“Jessica Fernandez was a great help to me with a problem today she was excellent.”

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Posted 7 years ago

“Everything sorted quickly, very helpful. No issues”

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Posted 7 years ago

First Insurance is rated 3.7 based on 390 reviews