First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how First Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a difficult experience with another insurer and Rich Wyatt was a star helping me get the exact cover I needed and for a very competitive rate. You need more Rich Wyatt's in the industry. Very rarely do you get world class customer care and honesty in the insurance industry and that is exactly what you have here.. highly recommended.”

Helpful Report

Posted 5 years ago

“Samantha was very nice, polite and helpful.”

Helpful Report

Posted 5 years ago

“Samantha you are the best even I could fill you wish grab a hammer and smash my head you was still with very nice and polite voice Thank you very much for help😘”

Helpful Report

Posted 5 years ago

“Very nice and polite customer service voice even you can fill thay wish grab a hummer and smash you”

Helpful Report

Posted 5 years ago

“By letting me know that all my paper work was in order”

Helpful Report

Posted 5 years ago

“Do not bother to waste your time or money on first insurance. Had a accident completely not my fault, and they do everything within there power to refuse to help. Was more concerned about assisting the 3rd party who crashed into me. Avoid this company 100%”

Helpful Report

Posted 5 years ago

“Thanks love”

Helpful Report

Posted 5 years ago

“Very easy to deal with. Made everything happen on time and at short notice”

Helpful Report

Posted 5 years ago

“I spoke with Emma today who was very helpful and made adding someone to the existing policy a smooth process.”

Helpful Report

Posted 5 years ago

“If I could have voted 0 stars it would have been. More than £300 removed from my account on Friday which was their error. Told by them it would be back in my account by Monday morning, which it was not. Spoke to someone again on Monday morning to be told it would be the end of the day. What a surprise we are here on Tuesday midday and still no money. Its a disgrace that they can "internal error" take this money but do not seem to want to give it back. I now cannot pay my bills or my childrens school lunches due to their error. Will never use this company ever again once my insurance is up for renewel”

Helpful Report

Posted 5 years ago

“The operator was very helpful and made life easy”

Helpful Report

Posted 5 years ago

“Got my quote through money supermarket and after clicking through was told I need to ring them. Then had to spend over 40 minutes on the phone being asked exactly the same questions I'd completed online! I first thought it was a bit dodgy when they said I needed to send them my named drivers licence and NI number. Licence I can understand, but NI number? Nope. Rang up today to cancel. They said my deposit will come back to me after 25 days. Do not click through!”

Helpful Report

Posted 5 years ago

“Samantha was very polite and very easy to understand. Explained everything and double checked when not 100% sure so I knew all information and cover was perfect. Big thank you to Samantha for making it a so easy and painless..”

Helpful Report

Posted 5 years ago

“COMPLETELY AVOID! after writing in all my details onto go compare and clicking the “I confirm all these details are true” button. I then had to phone to confirm everything again, which took 50 minutes!! I have never known it take so long to buy insurance. I was lured in by a cheap quote, which was then increased after the call. I had to then argued that I have a driveway at my house, whilst they searched for it on google street view?!!! Will never use again.”

Helpful Report

Posted 5 years ago

“Louis was a very polite helpfull customer service agent”

Helpful Report

Posted 5 years ago

“Purchased insurance and dealt with Richard Wyatt who was extremely helpful very knowledgeable and answered all my questions with no problems, definitely recommend!!!”

Helpful Report

Posted 5 years ago

“Awful Service, rude, incompetent staff. The FCA need to take a good look at this shame of an insurance broker. DO NOT USE!!! I emailed the renewals team instructing them to lapse the policy from renewal. They did not action my request and auto renewed the policy and tried to charge me a time on risk charge even though I have proof that the instruction to lapse was sent 3 days before renewal, I pointed out that I could not have dual insurance and offered to send a copy of my new cert of insurance as evidence, they guy I spoke to said that regardless I was being charged, he then proceed to put the phone down on me!!!!”

Helpful Report

Posted 5 years ago

“DISGUSTING COMPANY, WORST SERVICE EVER ENCOUNTERED. ONCE YOU CANCEL POLICY AND OR REFUSE TO RENEW THEN ASK FOR YOUR NO-CLAIMS BONUS PROOF, THEY DO NOT RESPOND. BY THEIR OWN TERMS AND CONDITIONS THEY SHOULD PROVIDE THIS WITHIN 72 HOURS.... 4 REQUESTS AND 7 DAYS LATER STILL NOTHING WHICH PUTS MY NEW CAR INSURANCE IN JEOPARDY. AVOID THESE DIRTY SCAMMERS AT ALL COSTS.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Disgusting company, worst ever experience of my life. Once you cancel the policy, and ask for your no claims bonus you will get no reply!! I have requested this 4 times now and by their terms and conditions they should provide this within 72 hours. It has been 7 days and my new car insurance is in jepoardy because they are waiting for my no claims bonus proof which I am struggling to get from these pieces of shiiiiteee! BEWARE, your in for a world of hurt if you do any sort of business with this company!!”

Helpful Report

Posted 5 years ago

First Insurance is rated 3.7 based on 390 reviews