First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“yes very happy. very good customer services”

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Posted 8 years ago

“The person who i had the phone call with was called asvoldo I think. He was very helpful and made it easy to understand and go ahead. Good service all round”

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Posted 8 years ago

“Took time to make sure that everything was correct and understood.”

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Posted 8 years ago

“Quoted £990 online but unable to complete online. Phoned them and went through all details again, suddenly price went up to £5000! What a waste of time!”

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Posted 8 years ago

“Worst company I have ever used. Caught them out many times with pricing where they lack consistency and transparency. Sales staff are rude and clearly need sales training. If they know you want to cancel insurance they will simply increase the cancellation fee for doing so each time you call. I wouldn't go anywhere near them...”

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Posted 8 years ago

“Worst Insurance group I have ever used. Complete rip off. A lot more expensive than other insurers. Half of the team have an attitude when they are speaking to you with a serious lack professionalism. Would never use them again.”

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Posted 8 years ago

“I feel jack's manner is all thats important. The company is competitive but with employees like jack First Insurance will always be a cut above the rest. After my experience today i trust First Insurance and will continue as a customer for a long time yet.”

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Posted 8 years ago

“Quotation given online, no method of paying online which means having to phone them up! Took 25 mins to be connected to an operater (not good if your trying to purchase insurance) Once through to an operater I had legall cover added for £30 per year just to then be told that the price of the policy had rose by over £200 even though all my details were correct and had not changed! Complete rip off company offer good prices just to change them when you try to purchase (they make their money on the very long phone calls that charge top rate)”

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Posted 8 years ago

“I was tardy in sending on my paperwork, mainly through a lack of understanding and working away. The underwriters were ready tp cancel but Caitlyn Allen went above and beyond to sort it out for me. Many thanks First insurance!”

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Posted 8 years ago

“Gave the advisor the correct information at the start. 3 months later I get an email so I called then up. They tell me that I gave the wrong information. After listening to the call their story is different 5 mine. They are liars. Stay well clear of these conns.”

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Posted 8 years ago

“I would say run as fast as you can when this company quotes. I found this company thu confused.com for my husband's car.my husband has nil ncb I input this information on to the system and i called to take up the policy it took the advisor 40 mins to set up the policy dispite all the information been fill in by me . Apparently they gave my husband a discount which I was not told about when taking out the policy . I can't proven proof he was on my policy for 4 years as I don't keep my old insurance paperwork and the company I'm was with are being funny about giving out these information . So emailed them to explain was only told I need to prove proof or the price won't be valid . What they don't know is I'm a ex insurance broker and will be taking them to fca for mis selling a policy .”

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Posted 8 years ago

“I am glad to be part of your company and thanks for by sow fast and sow patient. Good luck”

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Posted 8 years ago

“Thank you best insurance company”

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Posted 8 years ago

“I had an issue with my van insurance after my first month, I called many times to try and get it sorted and didn't get very far,then I spoke to a member of the customer service team called phillip fitzsimons who was really helpful and genuine on the phone. Within an hour of speaking to him he had my insurance back up and running. Very professional service from him and very grateful that him and his team were able to sort out the mistake that was made without any extra cost to myself.”

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Posted 8 years ago

“Miss information on phone caused me to loose my no claims as I was told wrong infomation not happy with the service either”

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Posted 8 years ago

“Very happy with the help got today from Steve amazing phone manure calm me down and help me with my problem thank you”

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Posted 8 years ago

“Hi, I would just like to to thank Philip fitsimmons for his manner and expertise in dealing with my insurance matters, I could not have asked for a more punctual professional service Philip certainly made what I felt was going to be a complicated matter into a very uncomplicated matter, down to the fact that his work skills were perfect,conversation manner and advice, clearly a massive asset to first insurance Thankyou Regards R. Graham”

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Posted 8 years ago

“Very friendly, useful, accessible and approachable team of people, who removed a lot of pain from my search for a new car insurance. I have only used them for the last two days, but so far so good.”

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Posted 8 years ago

“Great communication with member of staff on the phone. Very polite and detailed regarding insurance policy and support.”

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Posted 8 years ago

“where do i start opened a policy up with these over a year ago (big mistake) started this policy on a vauxhall zafira had it a year in which time didnt recieve any paperwork from first insurance , as i was getting to the end of my policy i decided to sell the zafira and get a new car only to find that first insurance had auto renewed the policy for the zafira which i no longer owned. as a result of this i am now stuck with a policy that they expect me to pay for cancellation even though i did not get notified or anything when renewing. now on to my new car saab 9 3 2.3 convertable i wanted to insure my saab with them so called them before i bought it they told me £80 a month now i bought the car 4 hours later price is suddenly 107 a month? anyway i decided to do a quote with someone else who i priced me £57 a month for 2 cars my saab and my 1.9 diesel passatt compared to first insurance's price of £192 a month only thing is aviva who were excellent and very cheap priced me £57 a month want proof of no claims which is fair enough but first insurance are refusing to send them in the post. only positive thing about first insurance they are quick to renew actually super quick as its automatic without the customers permision and quick taking payment apart from this i can only assume they are called first insurance because they won 1st place award for worlds worst insurance company.”

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Posted 8 years ago

First Insurance is rated 3.7 based on 390 reviews