First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was never told that even if I cancel within cooling off period I will have to pay £60 as admin charges. On complaining, I was told that its part of our T&Cs. Total rip off!”

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Posted 7 years ago

“The LIVE Chat was easiest way of communicating EVER - really good tool!!”

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Posted 7 years ago

“The customer service is great and the person I spoke to was so helpful and quick to sort out my issue.”

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Posted 7 years ago

“lady was very helpful”

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Posted 7 years ago

“Well, you haven't yet. Had policy for nearly 2 weeks and still cannot view my 'online portal'. first phone I made said she would re send the link- it never arrived. The phone call today- I was advised to email required documentation to documents@first.co.uk. I just hope that the documents are received in time and that I don't get charged for system/user error.”

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Posted 7 years ago

“Very helpful staff.”

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Posted 7 years ago

“Way way way way too many messages from you!! I just paid for my insurance I do not then want endless texts, calls and emails about no claims, direct debits and other things.”

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Posted 7 years ago

“The professional member of First Insurance company, Steve Davis helped me to change a car on my insurance.”

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Posted 7 years ago

“They didn't. But one amazing person called Taylor help sort out the mess the company had made.”

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Posted 7 years ago

“Everything was sorted fast and without any complications . Good company.”

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Posted 7 years ago

“Speedy Efficient Service”

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Posted 7 years ago

“I made a mistake on the first review with the name. Firstly I was disappointed today with the increase in premium. However, Caitlyn Allen was very helpful and resolved the situation quickly and efficiently. This was greatly appreciated. Thank you for your help.”

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Posted 7 years ago

“At first I was disappointed with an increase in premium however Caitlyn Atkins was fantastic and managed to resolve the situation quickly and efficiently. I really appreciated this. Thankyou.”

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Posted 7 years ago

“it was quick and easy”

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Posted 7 years ago

“They provided me with a quote online, I went ahead and bought the policy. They then sent me an email to tell me i'm not insured until someone phones me. During the phone call they went through all the information i provided and even tho it was exactly the same as I had done online they increased the quote by £800. complete waste of time!”

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Posted 7 years ago

“The young lady on the phone was very helpful and dealt with my query very efficiently.”

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Posted 7 years ago

“the women i spoke with was a great help and sorted everything that i needed and gave me the best info ,,,, many thanks”

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Posted 7 years ago

“Do not insure yourself with this company. In the short time I was with them I got cut off 4 times and only managed to speak to someone when I pressed the option for new customers (which was answered in seconds). Misleading quotes Whether you cancel the policy within 1 minute for 14 days you incur an £85 charge. 38% interest rate on pay monthly policies And all other fees for changes are astronomical. Avoid like the plague.”

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Posted 7 years ago

“Jess was friendly knowledgeable and polite and listend to my query. Call was answered promptly and Jess went away to find out the answer and agreed a call back that was convenient to me.”

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Posted 7 years ago

“Misleading quote led me to this company. I'm very disappointed that first insurance gives false prices and then two weeks later pretend that the details have changed to double the original quote. Nothing has changed. If someone was of a trusting and vulnerable disposition, I could easily see how first insurance could exploit this for their advantage. If anyone is thinking of using this company as a broker, I would strongly recommend that they have a look at the genuine reviews further down the page detailing what you can expect from this company. And Im not talking about the dubious 5 star ratings. I expect they come from Bracknell. You have been warned”

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Posted 7 years ago

First Insurance is rated 3.7 based on 390 reviews