First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jessica sounds fit on phone that will be all”

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Posted 7 years ago

“Once again so pleased with the device I received today 1st class many thanks”

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Posted 7 years ago

“Very professional and helpful service.”

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Posted 7 years ago

“Extremely happy and satisfied because the advisor was clear and assured me that I could get help due to having financial difficulties”

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Posted 7 years ago

“Friendly and helpful”

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Posted 7 years ago

“Staff was very professional 1st class.”

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Posted 7 years ago

“I have found the majority of the telephone receptionists to be rude and patronising.”

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Posted 7 years ago

“excellent service .polite. and helpfull”

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Posted 7 years ago

“Fantastic customer service”

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Posted 7 years ago

“Did not take to long to get in touch with somebody”

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Posted 7 years ago

“I was called by first insurance by someone wanting more details regarding a no claims bonus mix up but instead of sorting the problem I was further confused.After calling back I was greeted by Sophie woodman who I have to say is the reason I've rated this insurance company a 5 star.The first person that did anything to help the situation.Thankyou Sophie.kind regards.Abul”

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Posted 7 years ago

“they were very efficient and attentive”

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Posted 7 years ago

“Lovely staff and very helpful”

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Posted 7 years ago

“I spoke with Hayley Lipscomb today regarding the current status of my car insurance (it is being renewed, and I had several questions!) and she was very friendly, understanding and above all, patient. I felt that my call was valued and that I was being given genuine help. Thank you, Henry”

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Posted 7 years ago

“I spoke with Hayley today and she sorted my quiery out swiftly. It's so easy to talk to someone. First Insurance is highly recommended”

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Posted 7 years ago

“I was very impressed with how helpful the lady was on the phone to me . I would recomend this company to everyone.”

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Posted 7 years ago

“I've never heard of first insurance before, but it's so easy to talk to someone and get things sorted asap. Highly recommended”

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Posted 7 years ago

“Friendly concise service and helped out where other policy providers failed with sorting out NCD from company car use etc.”

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Posted 7 years ago

“Ms Sophie Woodman was really helpful to me this afternoon when making an inquiry. She even went out of her way to check the email and verify that it has been received”

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Posted 7 years ago

“Both Caitlyn and Matt on your 'Chat' line were extremely helpful and efficient in sorting out my problem with my car insurance. Basically, I had received a threatening letter from the DVLA, as no-one had informed me that my cover had expired and I was 'illegal'. Matt arranged for a colleague from 'Sales' to contact me and re-instate the cover, and my follow-up chat with Caitlyn regarding entry on to the MID system was handled politely and professionally. She even forwarded further documentation to put my mind at rest. Very well done to both, and many thanks.”

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Posted 7 years ago

First Insurance is rated 3.7 based on 390 reviews