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General Accident Reviews

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems as of yet”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Only online communications no paper policy which to me is very very important”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Not clear that you are not actually a member of the RAC when my battery went couldn’t take advantage if a members discount. Although I ticked hire car on go compare this wasn’t included and they didn’t accept my company car no claims.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Arranged by phone. Service excellent. No problems throughout policy.”

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(Car Insurance) - Posted 6 years ago

“Couldn’t have wished for a better service. Kept in contact through out claim and after. Efficient, very quick, outstanding staff what more can I say...Thank you!”

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(Car Insurance) - Posted 6 years ago

“General Accident very competitive on policy cover and price however poor on issue of proof of no claims , secondly l have no documentation!”

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(Car Insurance) - Posted 6 years ago

“Amazing company”

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(Car Insurance) - Posted 6 years ago

“WORST CAR INSURANCE COMPANY I HAVE EVER BEEN WITH NO ONE ANSWERS YOUR EMAILS AND YOU ARE LEFT HANGING ON THE PHONE FOR AGES AT YOUR EXPENSE GO ELSEWHERE”

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Posted 6 years ago

“Good value for money”

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(Car Insurance) - Posted 6 years ago

“Windscreen replacement - phone system transferred me direct to autoglass, denying me the right to shop around for a more convenient and timely replacement, resulting in having to wait 3 weeks for completion. To add insult to injury, in replacing the windscreen, the operatives broke a front quarterlight, meaning car was off the road up to 3.00pm the following day waiting for that to be replaced. All round poor show, from both General Accident and Autoglass, both of whom failed to allow me to speak with a representative.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Competitively priced, easy to join. Not had an accident(long may that remain) so no gripes whatsoever.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very easy to set up and use the website. 15yrs without a claim and then some silly person drives into the side of my car. Usual worries about claiming etc, which were soon found unnecessary when making a claim through their online system. Never had a claim dealt with so efficiently. Yet to find out if they will increase my premium due to non fault accident, I hope not as I would really like to stay with them as a customer. Thank you GA.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They managed to mess up my direct debit payments and you have no way of contacting them by telephone to sort out any issues, that means i received a reminder each month. In all my time with car insurance (over 20 years) this is the only insurance company that managed to mess up my payment. I wrote to them on a few occasions to sort out the issue but never received a reply. I would not be using them again”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Was no contact number online at all and you could only email them”

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(Car Insurance) - Posted 6 years ago

“No not yet”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Didn’t have the best experience with general accident, when buying the policy I couldn’t get in touch with them over the phone so just had to buy online and then 6 months into the policy when I wanted to contact them to make a change to my policy I couldn’t get in touch with them again over the phone. I then found out that they are an online only company which hadn’t been put across to me at the start of the policy, this caused me to have to cancel my policy halfway through as I couldn’t find a way to make the change that I needed to online.”

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(Car Insurance) - Posted 6 years ago

“Rubbish. Can never get through to them.”

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Posted 6 years ago

“Good clear online service with excellent phone support”

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(Car Insurance) - Posted 6 years ago

“Unfortunately I had my first accident recently, it was not my fault at all but general accident were so easy to use, all online so even though it happened in the evening I could send all the details through when I finally made it home. I've had my car repaired and it was just so easy, I had the choice of my repairer which was great because I could find someone who had great reviews as I've heard some horror stories of repair centres.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Rang them to check details and would have not had the right cover from their poor quote system, policy wording and poorly trained staff who took 3 attempts to explain their policy and contradicted herself!!! I am in the industry and aware of some of the issues. Very unhelpful and potentially dangerous level of service”

Helpful Report

Posted 6 years ago

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General Accident is rated 3.0 based on 587 reviews