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General Accident Reviews

3.0 Rating 590 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 590 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good clear online service with excellent phone support”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Unfortunately I had my first accident recently, it was not my fault at all but general accident were so easy to use, all online so even though it happened in the evening I could send all the details through when I finally made it home. I've had my car repaired and it was just so easy, I had the choice of my repairer which was great because I could find someone who had great reviews as I've heard some horror stories of repair centres.”

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(Car Insurance) - Posted 6 years ago

“Rang them to check details and would have not had the right cover from their poor quote system, policy wording and poorly trained staff who took 3 attempts to explain their policy and contradicted herself!!! I am in the industry and aware of some of the issues. Very unhelpful and potentially dangerous level of service”

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Posted 6 years ago

“I found them very efficient and sorted everything professionally and quickly, you couldn't ask for a better service.”

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(Car Insurance) - Posted 6 years ago

“did not realise it was totally on line only, may not have gone for it if known?. Had to get help to upload documents have never done this before.”

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(Car Insurance) - Posted 6 years ago

“Having been with them for 2 years when I finally try to make a glass claim I find I can't book an appointment with Autoglass through the system and every attempt to contact by phone to get it resolved results in minutes of recorded 'guff', a bizarre selection of music and absolutely no response by a human being. This has definitely put me off renewing - if this is what it is like trying to get a windscreen crack fixed what would happen in the event of a serious accident? No support or help whatsoever.”

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Posted 6 years ago

“i claimed for winscreen it took minutes to resolve no hazzal very happy”

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(Car Insurance) - Posted 6 years ago

“very easy to book on line but pleased i have not needed to make a claim”

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(Car Insurance) - Posted 6 years ago

“Very good insurance to be with never had any problems with them at all. I've bin with them for 1 year . cheap insurance to be with.”

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(Car Insurance) - Posted 6 years ago

“My wife and I wanted to check if we could do a multicar policy instead of renewing on her own as her policy is dew in 7 days now! Which also is cut off date for notice of termination for renewal. All I needed was someone to talk to me and explain the process, but after a month they're not contactable by telephone unless you are making a claim. When I clicked on the help boxes and tried to do the online thing,I could only get pre set answers none relevant.,..aaàggg”

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(Car Insurance) - Posted 6 years ago

“They provided all the help and information that I needed. I would ask help from them in the near future.”

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(Car Insurance) - Posted 6 years ago

“No contact with insurance what’s so ever. Once I had purchased the insurance I had no contact even when I wanted to add another driver.”

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(Car Insurance) - Posted 6 years ago

“The GA Telematics app in itself is generally well designed (if a little slow here and there). Although what is totally unforgivable is the black box which is shoddy, to put it politely. Be prepared to be told that you were speeding and that you’re accelerating and braking is bad no matter how safely you drive. If you start your car and sit still for 10+ minutes then turn your engine off you will be given a score of 0/100 which is infuriating since they reserve the right to cancel your policy if you have a single journey score of under 50/100. The premise of a black box policy is sound, but in practice the gps it relies on is comically bad, my experience with this company has really put me off of taking out a black box policy in the future.”

Helpful Report

Posted 6 years ago

“first time i did online insurance pleased with the service i got”

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(Car Insurance) - Posted 6 years ago

“Can’t complain with the service I had when getting the insurance however if you need to speak to someone you have to do it online”

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(Car Insurance) - Posted 6 years ago

“Very easy to deal with. Mobile app is brilliant.”

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(Car Insurance) - Posted 6 years ago

“Easy to set up. All done online to keep costs down, upload documents online and 14 day code to phone them with any issues otherwise phone through the claims number if there is an accident. Any chnages to your policy like change of address or add a driver is done online and tell you how much it would be to add them instantly. Good service haven't had to make a claim, but so good so far.”

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(Car Insurance) - Posted 6 years ago

“I cancelled my policy on the 22nd of May 2018 online. I had a message of a Refund in 5 workings days. Up till now, they have not responded to my emails and I cannot ring them. I have not been refunded a penny! They are the worst I have dealt with.”

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Posted 6 years ago

“Good price but the lack of a call centre and the incomplete website on which your forced to depend can be extremely frustrating.”

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(Car Insurance) - Posted 6 years ago

“I had my reminder to automatically renew my car insurance which I was happy to do. I received an email thanking me for staying with General Accident for another year and summary of my new policy. I then received notice 4 days later that I had not renewed my policy. I was unable to speak to anyone by phone as you need to put in your policy number and I kept being told I had the wrong number. I tried contacting via emails but had no response. Eventually, having checked with my bank, my payment had been taken and after I tried again via email to make sure my car was insured I eventually got a reply saying they had received my payment. There was no apology or explanation as to why I received an email saying I had not paid and I still am unable to further anything by phone as it says my policy number is incorrect but it is the number on my policy. I appreciate General Accident are an online company but I would have thought there would be some way of speaking to somebody when you have an urgent problem. I think their aftercare service is not acceptable. After this experience I would not recommend General Accident.”

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Posted 6 years ago

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General Accident is rated 3.0 based on 590 reviews