General Accident Reviews

Name: General Accident
Rating: 2.99

3.0 Rating 581 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

Questions

Metrics

3.0

Based on 581 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how General Accident made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use. Cannot get hold of anyone to answer a question regarding change to policy for new car. All automated and cannot get a quick response even by e-mail, if at all! Will be seeking alternative insurance provider.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID I wish I could give 0 stars. Terrible experience with these. We had to make a claim when someone caused us to hit them when braking unnecessarily. There were two young males in the car. The damage was minimal and I have evidence of this. However the car was further damaged which resulted in their car being written off. I have photographic evidence from the science and of them driving off in the car that shows non of the damage that caused the car to be written off. However no one handling the claim noticed this and that the damage wasn't consistent with the damage our car would have been able to do. The other party claimed it was a family in the car and they all had injuries. I have pictures the show you can only see two passengers in the car and never saw anyone else in the car. I also disputed the driver who was claiming was the correct person as the age of the driver didn't match my description. Despite sending numerous letters to their solicitors and asking if we would testify in court (which we would liked to have done) they also paid out for personal injury of the driver. I had to do all the chasing of the claim (which took over 2 years) and they went months and months between doing any work on the case. My childrens car seats full amount wasn't covered as we had hit them. They paid £150 out for 2 seats and the seats were ERF at £380 each to replace. Honestly pay the slight extra premium and avoid these at all costs.”

Helpful Report

Posted 4 years ago

“Very helpful customer service and resolved issue there and then.”

Helpful Report

Posted 4 years ago

“Tried all day to get the answer to a question on claiming when I needed it.”

Helpful Report

Posted 4 years ago

“Absolute scammers!! Every claim,even if you are in the right, they say has to be 50/50. Told them I disagree and want to go to court. Was told it’s not my choice. (Lies) The assessors are are liars. They a money scamming insurance company stay clear of these people!”

Helpful Report

Posted 4 years ago

“Great insurance company with amazing customer service!”

Helpful Report

Posted 4 years ago

“Cancelled my insurance on a 2nd strike after 9 months. Broke down in the middle of a motorway there was no number to call!! DO NOT GO WITH THESE you’re better off paying extra and making sure you’re covered properly!”

Helpful Report

Posted 4 years ago

“Cheap and easy to follow the steps Recently bought car insurance. Will update for further details”

Helpful Report

Posted 4 years ago

“Avoid this company at all cost . The app & black box they use will not give you any updates or accurate readings. I was actually told on the phone by a general accident employee that they are aware that the equipment general accident use & provided by Vodafone is faulty.I urge everyone who has been accused of speeding by them & their faulty black box to report them to trading standards . They have the lowest rating of any insurance company so far on trust pilot. There seems to be a pattern where they accuse young drivers of speeding. Young drivers who have previously had black boxes from other insurance companies that actually work & have an impeccable driving record. A week with this lot & their faulty useless equipment throws out speeding accusations. They are by far the worst insurance company I have had the misfortune to be ripped off by .”

Helpful Report

Posted 4 years ago

“my mrs changed her car carnt get hold of you so had to take out a policy with churchill mine payed last DD by the bank then i cancelled it you say you havent had your money bank says you have youre going cancel my insurance yet youve had all the money going with some else YOU ARE THE WORST COMPANY i have ever been with. ps you owe me 3month insurance money”

Helpful Report

Posted 4 years ago

“God awful customer service, threats of cancellation, false speeding alerts through a completely unreliable telematics device, the list really does go on. Do yourself a favour and steer well clear of these absolute buffoons, they are only out to line their pockets and cause undue stress on young drivers such as myself. And the worst of it is, their employees believe there is nothing wrong with the way they treat customers and how they deal with issues.”

Helpful Report

Posted 4 years ago

“NEVER NEVER Go with GA. My Car was a write off in a accident, I had 0 support or contact with the company. When i filed a complaint, i was told by the advisor, he can take the complaint but will not take it further because they don't simply care and don't agree. Also, for canceling my policy after having no car was £140. when querying this on the phone and email i was ignored. My app for the black box also- score kept reducing even when I was driving great. I simply do not trust this company. They are cowboys scamming people. They seem to make money out of nothing with loopholes and dont care. massively disappointing. In a way, im glad i have no car so i dont have to deal with them again”

Helpful Report

Posted 4 years ago

“Super .just saved £577. Previous insurance renewal £936 GA insurance Premium £359.”

Helpful Report

Posted 4 years ago

“Avoid ! No customer support after 28days of policy! Cancelled my sons insurance as stated they had not received NCD letter even though it was emailed to them, gave him less than 24hrs notice , unable to contact anyone, so had to get a new policy out with another insurer!!”

Helpful Report

Posted 4 years ago

“If I could give them zero stars I would they cancelled my insurance with 2 days to go so I lost my 2 year claim”

Helpful Report

Posted 4 years ago

“Their website has been down for 2 weekends in a row.. not only that if you are an existing user you cannot get phone support. If you need to change your car, buy a car, modify your policy there is 0 way to do so. Absolutely shocking how can a company like this be down for 2 weekends in a row. 1 star, avoid like the plague. You need reliability out of a car insurer. General accident are NOT RELIABLE AVOID!!!!!”

Helpful Report

Posted 4 years ago

“Shocking , they ignore your Emails, with drew my legal support , mismanaged my case and it cost me. Rude staff .....dreadful avoid at all cost”

Helpful Report

Posted 4 years ago

“Very helpful a good service”

Helpful Report

Posted 4 years ago

“they are scammer.. people don't use them”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS just a scam to prey on young people they will cancel your policy and make you pay hundreds extra every year for the rest of your life and there's nothing you can do!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

General Accident is rated 3.0 based on 581 reviews