General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good cover, good price, good service. Would prefer annual renewal info by post in case I miss the email, otherwise no problems.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very happy to date. I haven't had to contact GA yet, so unable to provide feedback on the claims process and such.”

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(Car Insurance) - Posted 7 years ago

“I took out the policy with GA because I liked the price and it was accompany name I was familiar with. correspondence and documentation is all done online which enables the cost of the policy to be more competitive. fortunately I have been claim free so no further contact has been necessary.”

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(Car Insurance) - Posted 7 years ago

“So far so good”

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(Car Insurance) - Posted 7 years ago

“Very bad customer service.”

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Posted 7 years ago

“I have gone back to this company on behalf of my wife as I am with them already and have no problem with using them again to cover my wife's car insurance.”

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(Car Insurance) - Posted 7 years ago

“excellent service from my accident, prompt payment into my bank with in 3 days of my claim . Excellent service with their claims department,cannot fault in any way.”

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(Car Insurance) - Posted 7 years ago

“Very bad service”

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Posted 7 years ago

“I asked them to send me the policy documents for my insurance and also asked them to send the same to my sisters address who I also insured. They said that they would, but they have not bothered.”

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(Car Insurance) - Posted 7 years ago

“they are a complatee joke with customer service.”

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Posted 7 years ago

“Terrible service, if you would like an insurance company that only works for new customers then here’s the one for you. If you need to contact them you would be better using a pigeon messenger as you will next get contact details to speak to a person. Also they have increase my charges on my policy without letting me know. Avoid”

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Posted 7 years ago

“Useless company.... if somebody crashes into you while you are stationary, they will happily pay out to the person who crashed into you even though the third party were 100% at fault, and if - months later - the third party suddenly ‘decide’ that they were injured in the incident then General Accident will pay out on that too even though the so called injury is clearly bogus. The result is that your insurance will be more expensive the next time round, thus generating more money for the insurance company just to lazily pay out rather than counter the false claims! Hence the fact than car insurance is so expensive. Probably none of the other companies are any better mind you!”

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Posted 7 years ago

“Excellent customer service”

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(Car Insurance) - Posted 7 years ago

“It's been nearly a week now and still no help from GA. He went down a sink hole after hitting water on the way to work. £1770 damage. And all the guy in claims said my son would loose 2 years no claims even though he has fully comp. Severn Trent said make a no fault claim against them but your claims guy (peter) said they would not bother because it would take too long to get the money off them. He is out off work now with no transport and can't attend college. Surely your legal team can get compensation for him so he can get back on the road. More time wasted the more his travel expence will increase. I think your company has been of now help at all, but you soon want to take £900+ from him each year.”

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Posted 7 years ago

“Changed my car halfway through the year so phoned up and was told easiest way was to do changeover online . I'm not the best on computers but even i found it simple to do and the good thing was there was no changeover admin charges which other companies use to rip you off and the price of insurance for my new car was alot cheaper than i expected . Very impressed with G.A so far .”

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(Car Insurance) - Posted 7 years ago

“Couldn't quite believe how easy swift and efficient the process was The staff were friendly helpful knowledgeable and called me when they said they would and my car was delivered to the door In this day and age it's quite rare 10/10”

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(Car Insurance) - Posted 7 years ago

“Fine when setting up policy and good rates but once you have a policy u cannot contact them! Now they have cancelled my policy and REFUNDED me for no reason... no I have to find a new insurer and possibly pay a deposit... they had no reason to cancel hence them refunding me but this all goes against me no.... I would avoid this company 100% u could b left uninsured at little notice for no reason”

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Posted 7 years ago

“Very pleased with price of insurance and have no complaints to date.”

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(Car Insurance) - Posted 7 years ago

“the company might be cheap but thats because there useless! you can't speak to a person to sort anything out and you have to go all around the houses to do anything! you just sped ours waisting time and the only time you can speak to someone is if you want to make a claim its a joke!”

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Posted 7 years ago

“Terrible service. I cancelled my renewal but then realised GA had already taken my DD for the renewal - This left me with no money to set my new insurance quote up. I'm fine that the DD had already been called for, but what I am really unhappy about is how hard it is to communicate with GA. I couldn't see anything on the website about when my refund would be processed and you can't get through by phone unless its for a new quote or your policy started within 28 days. Screw existing customers. I have now completed 2 online contact us forms and still had no response. I just had to complete a new quote online to obtain a pin number that I needed to validate me getting through to a person to discuss and now I find that all the quotes have gone up by over £100 with competitors and GA will now not honour my renewall quote.”

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Posted 7 years ago

General Accident is rated 3.0 based on 587 reviews