General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was quick, easy and simple with no problems at all.”

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(Car Insurance) - Posted 9 years ago

“Poor customer relationship during quotation evident and very discouraging.”

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(Car Insurance) - Posted 9 years ago

“Policy clear and easy to do”

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(Car Insurance) - Posted 9 years ago

“Fine”

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(Car Insurance) - Posted 9 years ago

“process was friendly and hassle free”

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(Car Insurance) - Posted 9 years ago

“Will use again if the price is right.”

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(Car Insurance) - Posted 9 years ago

“I would consider another policy with them.”

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(Car Insurance) - Posted 9 years ago

“I would not insure with anyone on line again I would only want to do it by phone. It is far easer and quicker for me to do by phone. I am hoping I do not have to do so for remainder of the policy.”

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(Car Insurance) - Posted 9 years ago

“Dont buy this policy, unless youre happy that you`ll never need to speak to an actual person about anything. Its just a dumb answerphone message saying you cant speak to anyone after 30 days from inception of your policy. Massively annoying!!!”

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(Car Insurance) - Posted 9 years ago

“Just what I needed in a policy very good”

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(Car Insurance) - Posted 9 years ago

“Absolutely terrible company to deal with. I had a clear renewal reminder from my previous insurer showing my no claims discount, because GA didn't like the wording of the reminder they wouldn't accept it.”

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Posted 9 years ago

“First year good quote so accepted. Second year, with no claims, the monthly payments doubled. No renewal notice either by email or post. Tried to call not accepted, tried email, no reply. Be careful.”

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Posted 9 years ago

“At renewal I requested an explanation as to why I could not upgrade online to include PNCB & was told this was not an option they could offer at renewal but that I could go online as a new customer to get a quote for this. Not very helpful when they already have all my details on File.”

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(Car Insurance) - Posted 9 years ago

“Bought this policy because it was the most cost effective but when I was able to change the vehicle on my car insurance at the click of a button I became VERY impressed, felt more in control than I have with any previous policy and was very pleased that my partner had recommended General Accident.”

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(Car Insurance) - Posted 9 years ago

“DO NOT USE THIS POLICY!! After the initial 35 day period, general accident becomes non contactable for any query. This is unacceptable as the customer is cut off from its provider. It is also almost impossible to contact them in the event of an incident. This is of course, unacceptable. I am extremely dissapointed with the service provided by general accident and will never ever recommend them to my worst enemy. Deal with it!!”

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(Car Insurance) - Posted 10 years ago

“General accident have been amazing and I will keep using them as my provider for life !!!!”

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(Car Insurance) - Posted 10 years ago

“The only thing I would change is that, sometimes during the course of the year, it would be helpful to be able to discuss a problem on the telephone eg I was changing car and for some reason the new car was shown to be unacceptable to you although this obviously was not the case and, whilst the problem was resolved very professionally by several e-mails, one short telephone call would have made a great difference and given me immediate peace of mind instead of having protracted correspondence over 2 days whilst I was on holiday as, under no circumstances, did I want to have to leave General Accident. I trust this is helpful!”

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(Car Insurance) - Posted 10 years ago

“'Not my fault' claim dealt with extremely east despite 3 x cars involved. Repaired well and quickly although some confusion over whether I had /needed 'replacement car' (which I was not signed up for and didn't want). Happy.”

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(Car Insurance) - Posted 10 years ago

“It was a good experience having car insured on-line with this company.”

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(Car Insurance) - Posted 10 years ago

“Happy with policy. Easy to amend details of policy as I changed my car part way through year.”

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(Car Insurance) - Posted 10 years ago

General Accident is rated 3.0 based on 587 reviews