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General Accident Reviews

3.0 Rating 590 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 590 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I had been insured with general accident for just over a year, I purchased a new vehicle and informed general accident about the change and they gave me the new premium quote of £120 a month (I was 19) which seemed fair so I continued the policy. I've now received an email (5months later) explaining that they made a mistake in the quote and actually the premiums should be 210 a month and that I hadn't been insured for the previous 5 months. I argued that I should not have to pay the extra as I agreed to the quote they gave me and it was their mistake, I was told directly 'if you're not happy with the quote, leave us'. They didn't even apologise for the mistake, leaving me out of pocket and more scarily, If I would have had to claim in the time, I wouldn't have had any insurance. Please don't use this company!! Reece jones”

Helpful Report

Posted 9 years ago

“I have been trying to get a quote on a potential newish car. I had to enter my job and organisation twice. It time logged me out when my husband was trying to enter his details and did not store what we had already up loaded AN hour later I still did not have a quote”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Straight forward”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Great policy and very good customer service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“The purchase of the policy was easy.After the purchase you have to supply all documents by scanning online. All communications have to be made online. You can't speak to an agent, it's all done online which is the modern way of conducting business but I prefer to speak to an agent”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Nice and easy.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good service. With documents on I phone app which I think is a good idea .”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Cannot get to speak to the claims department , would not use them again”

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Posted 9 years ago

“Very easy to arrange my car insurance which saved me about £100.”

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(Car Insurance) - Posted 9 years ago

“Much more economical than my previous policy and with a name I knew. Hope never to need to claim though!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I change my car after 3 months and had a nightmare getting hold of a phone number and then they were totally unhelpful and said they were an On-line company only and didn't do anything by phone. Somewhat unusual for an Insurance group. They also took over £60 for cancelling fee so decided I'd go elsewhere - appalling NON service all round. Would never use them again nor recommend them - but advise how bad they are!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very bad customer service. waited on the phone for 1hr30mins to speak to someone. and the issue has still not been resolved. I do not recommend this company to anyone.”

Helpful Report

Posted 9 years ago

“Too long waiting for communication by email Could not communicate with a person Took too long for my car that was written off to be picked up Will never use this firm again”

Helpful Report

(Car Insurance) - Posted 9 years ago

“As a first time applicant to anon line service I found it a little difficult. However the guidance was very good an patient. I was very happy with the service.”

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(Car Insurance) - Posted 9 years ago

“No contact so not much I can say”

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(Car Insurance) - Posted 9 years ago

“Easy to use, but can't get any customer service after the first month it seems. Also, they think they'll be charging me £1000 for next years insurance but Hastings are offering £500, every other insurance company are offering similar. Nice try, but you're not getting me to shell out double just because you were the cheapest on my first year of insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have never known a company where you cannot speak to someone in person. I am having trouble accessing my details online and no matter how I try I cannot get to speak to anyone. This is not good customer service MB from Leeds”

Helpful Report

Posted 9 years ago

“Great easy to use very helpful.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Stupid policy with no claims. You can't use the years on more than one policy.”

Helpful Report

Posted 9 years ago

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General Accident is rated 3.0 based on 590 reviews