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General Accident Reviews

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Great policy and very good customer service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“The purchase of the policy was easy.After the purchase you have to supply all documents by scanning online. All communications have to be made online. You can't speak to an agent, it's all done online which is the modern way of conducting business but I prefer to speak to an agent”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Nice and easy.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good service. With documents on I phone app which I think is a good idea .”

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(Car Insurance) - Posted 9 years ago

“Cannot get to speak to the claims department , would not use them again”

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Posted 9 years ago

“Very easy to arrange my car insurance which saved me about £100.”

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(Car Insurance) - Posted 9 years ago

“Much more economical than my previous policy and with a name I knew. Hope never to need to claim though!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I change my car after 3 months and had a nightmare getting hold of a phone number and then they were totally unhelpful and said they were an On-line company only and didn't do anything by phone. Somewhat unusual for an Insurance group. They also took over £60 for cancelling fee so decided I'd go elsewhere - appalling NON service all round. Would never use them again nor recommend them - but advise how bad they are!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very bad customer service. waited on the phone for 1hr30mins to speak to someone. and the issue has still not been resolved. I do not recommend this company to anyone.”

Helpful Report

Posted 9 years ago

“Too long waiting for communication by email Could not communicate with a person Took too long for my car that was written off to be picked up Will never use this firm again”

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(Car Insurance) - Posted 9 years ago

“As a first time applicant to anon line service I found it a little difficult. However the guidance was very good an patient. I was very happy with the service.”

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(Car Insurance) - Posted 9 years ago

“No contact so not much I can say”

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(Car Insurance) - Posted 9 years ago

“Easy to use, but can't get any customer service after the first month it seems. Also, they think they'll be charging me £1000 for next years insurance but Hastings are offering £500, every other insurance company are offering similar. Nice try, but you're not getting me to shell out double just because you were the cheapest on my first year of insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have never known a company where you cannot speak to someone in person. I am having trouble accessing my details online and no matter how I try I cannot get to speak to anyone. This is not good customer service MB from Leeds”

Helpful Report

Posted 9 years ago

“Great easy to use very helpful.”

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(Car Insurance) - Posted 9 years ago

“Stupid policy with no claims. You can't use the years on more than one policy.”

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Posted 9 years ago

“The policy was easy to take out but I had to cancel it after a few months as the new car I bought (which was a new model) was apparently not yet on their database; they were very helpful and dealt with the matter very well.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“easy no problem service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Have no need to contact insurance company so far”

Helpful Report

(Car Insurance) - Posted 9 years ago

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General Accident is rated 3.0 based on 587 reviews