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General Accident Reviews

3.0 Rating 587 Reviews
49 %
of reviewers recommend General Accident
Company Reviews Questions Metrics
3.0
Based on 587 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Very good all round”
Helpful Report
(Car Insurance) - Posted 8 years ago
Craig
Verified Buyer
“Great price”
Helpful Report
(Car Insurance) - Posted 8 years ago
Robin
Verified Buyer
“Great prices and service. we now have 3 cars insured by General Accident.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Darren
Verified Buyer
“very easy to use,very happy”
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(Car Insurance) - Posted 8 years ago
Ian
Verified Buyer
“After completing this application online and especially that i had been driving a company motor for previous 8 years the quote allowed for the FULL NCD entitlement and protected discount, on receiving paperwork through it then asked to forward on Proof of NCD which was only allowed from private motoring and would not accept confirmation letter from company motor insurer that no claims in last 8 years, when contacting GA was told that this was not acceptable and because of type of car would not be able offer insurance and would have to cancel this policy ( for a FEE ) because of early cancellation, I would not have bought this from them if I had known this, after all I did disclose all information seriously think they need to change the system so it does not allow this to happen, especially when you are up front on the application stating that NCD coming from company motor driving”
Helpful Report
(Car Insurance) - Posted 8 years ago
Joanne
Verified Buyer
“Due to lack of being able to contact via conversation plus finding it impossible to add my son on to policy considering otha options wen due for renewal”
Helpful Report
(Car Insurance) - Posted 8 years ago
Nicholas
Verified Buyer
“good service good price would be with you this year if not to gone up much you put whot hi think not had claim so don't no whot tu think nick hope to get quote when re new policy nick”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“No problems, quick and easy to use.”
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(Car Insurance) - Posted 9 years ago
Edward
Verified Buyer
“as I have had no reason to contact my insurer I cannot comment”
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(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Good”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Customer service very friendly and helpful.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Paul
Verified Reviewer
“Awful. If you need to call them or ask a question after 35 days into your policy you can't! I changed my policy online and checked the insurance database to see if I was definitely insured. It said I wasn't (24 hours later). I was picking my new car up but couldn't phone anyone at GA to ask if there was a problem! You can email and get a response in 24 hrs. Just not fit for purpose when you need an answer straight away!!”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Very good I contacted GA by phone and found the person very helpful and professional. I highly recommend”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“A very good site to save money and to find the best insurance cover to suit your needs”
Helpful Report
(Car Insurance) - Posted 9 years ago
TOM PATERSON
Verified Reviewer
“I find it odd that it costs £53 to cancel a policy when it has only one month to the expiry date. Why bother to cancel at all.”
Helpful Report
Posted 9 years ago
Jacquline
Verified Buyer
“G and a have been very helpfull when I contacted them and good customer services”
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(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good company to be insured with”
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(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Excellent and very competitive in price very pleased.”
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(Car Insurance) - Posted 9 years ago
Ronald James
Verified Buyer
“I had need to contact GA to make a claim for a minor incident. I requested that I should make contact with my local repairer to provide an estimate for the repair required. It was m,ade quite clear to me that if I did not wish to use their recommended repairer I would have to pay an additional £250.00 I always choose a policy that has either a NIL Excess or as small as possible, to find that an additional excess payment was expected in order to select where I wanted the repair carried out was extremely irritating and I will not be choosing GA in future to insure our vehicles.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“The one thing that holds this company back is the inability to contact them regarding new quotes or changing your current quote. At various times througout the last few months I have tried changing my policy to suit a new car, at times the online service wouldn't let me do what I was asking for, I wouldn't mind this as much if there was a number to call and talk to an actual human being about the problem. Unfortunately this insurance company does not offer this service therefore resulting in prompting me to think of venturing elsewhere when it comes to my renewal.”
Helpful Report
(Car Insurance) - Posted 9 years ago
General Accident is rated 3.0 based on 587 reviews
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